OpNet Level 4 Service Desk WINTEL Engineer

Job Description

Job Title: SC Cleared Wintel EngineerLocation: CroydonDuration: Until end of March with likely extensionRate: £600-£750 per day based on relevant experience and Outside IR35My Defence sector client is looking for an SC Cleared Wintel Engineer to join their team.Key Outputs & Deliverables:

• The main responsibility of the OpNET Level 4 Wintel Engineer is the provision of specialist skills and experience in order to troubleshoot system and network problems including the diagnosis and resolution of hardware and software incidents and problems.Other responsibilities and outputs are:
• Operate as a member of the OpNET Service Desk team.
• Capture and triage issues relating to Windows Server and related technologies including Exchange, Skype, SharePoint, SQL, ADFS, Active Directory (AD), DNS, PKI, VMware, Virtual Desktop Infrastructure (VDI), SolarWinds.
• Administer AD including Group Policy Objects.
• Administer and monitor virtual server infrastructure.
• Conduct root-cause analysis, propose resolution of technical issues relating to Windows Server and related technologies (as above).
• Keep up to date with advancements in relevant technology and processes.
• Maintain security infrastructure including antivirus (AV) software, firewalls and endpoints.
• Administer backups, disaster recovery including service restoration.
• Performance monitoring of the IT infrastructure and proactive monitoring of systems and services.
• Use knowledge of TCP/IP to troubleshoot WAN/LAN issues.
• Contribute to the creation, management and evolution of polices, processes and procedures.
• Work within and to OLA/IBA/SLA thresholds for incidents, requests and problems.
• Concurrently manage several open tickets and mini projects.
• Contribute to reports and statistical analysis of own aspects of service desk operations.
• Establish a good working relationship with the business and 3rd party support personnel.
• Maintain awareness of new and/or changed services and capabilities being introduced into the live environment.

Qualifications, skills & experience (minimum)Essential:

• Current experience of working within a Level 3/4 IT service desk / help desk environment.
• Extensive Wintel administration and implementation experience, including Microsoft Windows Server OS, Windows 10, and related technologies - Exchange, Office 2016, O365, Skype, SharePoint, SQL, ADFS, AD, DNS, PKI, VMware, Virtual Desktop Infrastructure(VDI), SolarWinds.
• Manage backup and (disaster) service recovery.
• Network troubleshooting, TCP/IP and general WAN/ LAN troubleshooting experience.
• Able to assemble and manage DHCP and DNS and fix issues related to them.
• Extensive understanding of AD, SCCM, SMTP, SCOM, DNS, PKI, AV, SQL & RDS.
• Experience in administering a VMware infrastructure including HA, DRS and ideally SRM.
• Excellent troubleshooting and problem-solving skills.
• Demonstrate excellent communication skills, written & verbal.
• Strong organisation and planning skills with exposure to matrix management
• Knowledge and recent experience of service management process and practices, specifically Incident, Knowledge, Problem and Change Management processes.
• Formal Service Management qualification, ITIL v3 Foundation minimum.
• Familiar and competent with office automation tools, including Remedy as the Defence Digital-mandated ITSM tool.

Desirable:

• Experience of deployed Operational Service Management (OSM).
• Experience of working on multi-mission domains using deployed military CIS.
• Formal qualifications in project management preferably PRINCE2 and Agile.
• Experience with the development, introduction and use of Service Level Agreements.
• Experience of MS PowerShell CLI and SCCM administration, packaging and deployment.

If this is the role for you please submit your CV at your earliest convenience.