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Helpdesk Administrator

Interserve
Job LocationCorsham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Purpose Based in Corsham, Wiltshire, we are looking for a full time permanent Helpdesk Administrator to provide effective and efficient Administrative, Reception & Helpdesk services to ensure advice, assistance and resources are made available to meet the contract requirements. Liaising directly with customers and our Hard Services Maintenance Teams, with responsibility for ensuring jobs are logged, maintained and updated, chased, deadlines met and detailed audit trail recorded. Responsibilities Primary:Tasks include, but are not limited to:

  • Answer all incoming calls and entering jobs onto the Computer Aided Facilities Management (CAFM) ?Maximo? system in accordance with Interserve Helpdesk Local Procedures.
  • Calls to be logged accurately using Maximo software, request of call tacking system for detailed monitoring purposes.
  • Undertake diagnosis of problem and ensure effective resolution of calls.
  • Forward calls to staff or departments when necessary for appropriate resolution.
  • Integral part of the Hard Services Team to assist in the management of fault/defect rectification.
  • Action emails to meet the prescribed Service Document Requirements, log onto Maximo and advise customer of reference number.
  • Advise the Helpdesk Supervisor of any complaints or compliments that arise, identifying the detail so that they can be dealt with promptly and efficiently.
  • Monitor and chase jobs to ensure the smooth running of the Helpdesk and that deadlines are met.
  • Carry out Administrative and Reception duties as directed by your Supervisor.
  • Participate in the development of service delivery enhancement as and when required.
  • Actively promote a safe working culture and adhere to the Health and Safety procedures, processes and the law.
    • Secondary:
  • To provide cover and/or support for Interserve personnel in other Administration areas, additional training will be provided.
  • Undertake other tasks as determined by the Interserve Line Manager including emerging requirements as the business needs evolves.
    • Knowledge Skills & Experience The successful candidate will be extremely reliable and competent, with the ability to work independently and as part of a team. You will be self-motivated, confident and professional with a track record of delivering quality support and administration. Have good organisational skills and experience of working to deadlines. Pro-active and versatile with the ability to communicate effectively at all levels, coupled with good written and numerical skills, and:
  • Experience in the delivery of exceptional Customer Service.
  • Methodical with a flexible approach to work and working hours.
  • Discrete and well presented, giving a positive image of Interserve company values.
  • Effective communication skills.
  • Working knowledge of MS office applications.
  • Good customer facing skills and the ability to develop close working relationships.
  • Experience or familiarity in a similar military role would be an advantage.
  • Sound understanding of Health & Safety.
  • First Aid trained (desirable).
    • Person
  • MOD Security clearance required (proof of right to work in the UK essential).
  • Requirement to work 37 hours per week (Mon to Fri) within a shift rota to meet core service hours, and flexibly to meet the needs of the business when required.
  • Shift patterns: Early shift 07:30-15:30. Late Shift 10:30-18:30.
  • Required to wear approved company work wear.
    • Additional Information
  • Free work wear.
  • Free parking.
  • Subsidised gym membership.
  • Subsidised staff restaurant.

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