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Customer Services Coordinator

Technical Placements Ltd
Job LocationConsett
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Pivotal and challenging new Customer Services Coordinator opportunity in Consett, with a rapidly developing manufacturer of systems for the transport and security industries. Excellent salary, benefits, career prospects and early finish Fridays!The Customer Services Coordinatorwill be responsible for coordinating the end-to-end customer relationship from order intake to delivery.This newly created Customer Service role comes during an exciting time for this expanding business, part of a large Swedish organisation with a number of sites across Europe and the UK.General liaison with production / assembly and installation teams. Booking of hotels / transportation for installation team. We are looking for someone with order processing / coordinator experience and good administrator skills.Customer Services Coordinator Main Duties include:Supporting and assisting the Project Manager and assisting in the following processes:

  • Receive and manage incoming enquiries to distribute to commercial / estimating & Project Manager
  • Manage and administrate systems for securing ongoing / future enquiries
  • Manage valuation schedules and invoicing with accounts department
  • Manage documentation and timelines for Project Manager for weekly update meetings
  • Work with key stakeholders to ensure that dates are adhered to regarding production, assembly
Installations:
  • Coordinate deliveries / installations with customers
  • Send out pre-installation questionnaires, Complete RAMS (risk assessment method statements) paperwork and/or liaising with outsourced resource for H&S for larger projects.
  • Compile installation packs for the install team ie hotel info, satisfactory installation notes and key handover paperwork, Booking delivery vehicles, Booking hotels, Booking ferries
  • Represent the voice of the customer at internal meetings, always acting with the best interests of the company.
  • Identification of projects and sales opportunities building and maintaining excellent relationships with customer.
  • Support the ongoing development of the internal supply chain process
  • Support the implementation of the new ERP system
Specific person criteria;
  • Computer literate and able to use Microsoft Word, Excel and Outlook
  • Previous experience using an MRP/ERP system
  • Awareness of supply chain procedures and pricing frameworks
  • Customer centric with good interpersonal and negotiation skills
  • Good product knowledgearchitectural, rail and vehicles
Please apply or contact Tim Hill at Technical Placements for an initial discussion.

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