Estate Manager

Job Description

Your New Job Title: Estate ManagerCompany: CrabtreeLocation: Colindale (on site)Hours: 40 per weekAbout this role:Based within our Colindale Pulse team, this role will be responsible for providing a range of services to the property owners and tenants, including finance and budgetary management, managing tenants and organising necessary maintenance works.Some Responsibilities you will own:

• Make regular inspections of the properties, usually monthly but as necessary, to check upon the condition of the buildings and grounds, ascertain works of repair, monitor and supervise on site staff and contractors.
• Liaise with resident directors, lessees, residents, contractors and others as required, including dealing with telephone calls, faxes, emails and personal visits expediently and in a timely and courteous manner. Ensuring that all appropriate people arekept fully informed.
• Prepare Quarterly Reports to be forwarded to clients.
• To provide when required information to the Team Leader on a daily, weekly or monthly basis as required.
• Instruct appropriate contractors for works of repair and/or maintenance, working within Landlord & Tenant Act procedures, including the changes to the Section 20 Act made in 2002, and the companys internal procedures in that regard. Subsequently supervisingworks as required, ensuring invoices are correct and approving or (not and) authorising them.
• Liaise with the insurance department to ensure that insurance claims and associated works are dealt with expediently, liaising with loss adjusters and others as appropriate.
• Supervising gardeners, cleaners and maintenance on site staff and contractors as appropriate, ensuring the proper day-to-day running of the properties, buildings, grounds, plant and equipment.
• Checking compliance with and enforcement of the terms of leases and statutory requirements.
• To be responsible for and to maintain the H & S Management system for the Portfolio. At a minimum to review dashboard on a weekly basis and to record events
• Attending residents meetings, board meetings and AGMs (usually during evenings, on site).
• Subsequently preparing, agreeing and circulating minutes as appropriate
• Dealing with specifications for major works, obtaining competitive tenders, circulating resident directors, advising them and obtaining instructions, instructing Landlord & Tenant Act Notices and appropriate supporting documentation, and circulating tolessees. Subsequently instructing contractors and supervising works in progress and on completion as appropriate. Approving (not authorising) consequent payments.
• Comply with the companys IT and computer policy, including anti-virus procedures.
• To provide advice and assistance to Junior Property Managers/Assistant Property Managers
• To maintain the highest possible level of positive relationship with the client.
• To ensure the highest levels of property management are being achieved.
• To be responsible for the out of hours/weekend phone as and when required.
• Comply with the companys Health & Safety Policy and ensure that on site staff and contractors, lessees and residents do so also.
• To complete any other tasks as and when necessary and/or instructed by Senior Management.
• At all times, working within clients instructions and the terms of the leases.
• At all times, follow the RICS Management Code and all ARMA-Q regulations.

Must have Skills:

• Relevant property management experience - minimum 3 years
• A Full UK Driving Licence and access to a car for business use
• Good knowledge of service charge budget formulation
• Good knowledge of service charge and Company accounts
• Excellent communication and interpersonal skills, including written and verbal
• An ability to deal with challenging people and handle conflicting opinions
• Organised and methodical
• An ability to multi-task and possess strong prioritisation skills
• Can demonstrate high customer focus and time management skill

Bonus / Superhero Skills:

• AIRPM qualification (or willingness to work towards accreditation.)

Keyskills :
Facilities ManagementHospitalityPropertyProperty ManagementEstate Administration