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| Job Location | Coleshill, Birmingham |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Technology Service Desk Analyst- minimum 1 years experienceHybrid – 2 days at our Support Centre in ColeshillHave you got a passion for providing great customer service Would you like to progress within a career in IT and utilise your current skills and knowledge A bit about our Technology Services teamOur Technology Services Team supports hybrid working with colleagues across the country to deliver our change programmes, application architecture, development, testing, infrastructure, and support services to build and transform the business.We lead on digital and technology projects across all our functional teams by sharing ideas, prioritising our investments, and innovating to shrink, replace or re-write our older legacy systems through using the latest technologies and development approachesacross all channels. It’s an exciting journey with heaps to learn and absorb.At the heart of all this, is our Technology Service Desk, supporting our 4,000 colleagues. We are adapting the team to align to the needs of our colleagues with exciting changes coming this year by evolving into a pro-active and continual improvement focusedteam. We’ve already hired some amazing talent from our stores and distribution centre - proving that knowledge from other areas of the business is a big head start for a career in Technology Services, we can show you the rest!Our hybrid model working means we balance working from home or in the office, using Microsoft Teams to maintain progress, focus, and provide mutual support. We have regular team briefings, learning sessions, on-line social sessions, and quizzes. Plus, everyfew months the whole Technology Services team will have a day together to help us develop ourselves and innovate and geek out over all the possibilities!About the Technology Service Desk roleThe purpose of the role is to respond effectively to incidents and requests, restoring service or fulfilling requests as quickly as possible while communicating with all relevant stakeholders.