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Job Location | Coleshill, Birmingham |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
LocationHybrid: 3-4 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill.Why The Works We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member’s memory.You never know who someone will become. So with your passion, and our products, you will help ignite the spark in helping people unleash their creativity, find new passions, hobbies, or rekindle fond memories.The unseen possibilities are limitless, and it all starts with you.Become a Technology Service Delivery Team LeadReporting into the Technology Service Delivery Manager (SDM), you will play a crucial role, leading the delivery of outstanding support to your colleagues across Stores, Distribution Centre (DC) and Support Centre (SC).You’re a natural communicator who enjoys keeping your colleagues in the loop, ensuring they feel their issues are understood and giving them the confidence, the issues will be resolved. You thrive on seeing incidents & problems through to resolution, spottingtrends and holding the Technology Service Desk to the highest best practice standards. You keep up to date with technology, enjoy getting into the detail and owning issues. You lead from the front; take pride in the services your team delivers and challengethe status quo.This is an exciting opportunity for an ambitious, technically minded and customer focused Service Desk Team Leader to join our evolving Technology Services team.Your Mission