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Claims Specialist

Hiscox
Job LocationColchester
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About Hiscox UKHiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.The roleYoull deliver super service to our customers whilst maintaining and enhancing the Hiscox reputation for its award winning claims handling service.Working for the Hiscox In-house claims team youll enjoy a fast-paced, exciting environment with a high level of autonomy. We encourage people to look for the best way to do things and suggest improvements. It is a place where you can truly make a difference and develop beyond the day job. Service is at the centre of what we do so we are looking for service orientated individuals who put the customer first and is empowered and equipped to make their own decisions on claims and give a level of customer service others revere.The team and team leaders are invested in both personal and technical development, are trusting, straight-talking and uncompromising when it comes to service.What youll be doing:

  • Deliver world class customer service daily, respecting the Hiscox Claims Philosophy
  • Handle telephone calls from policyholders, third parties, loss adjusters and other experts on new and existing claims
  • Take claim notifications over the phone directly from customers and progress their claim in the most appropriate manner
  • Negotiate and settle claims fairly and proactively with an emphasis on prompt resolution and ensuring the customer is kept informed
  • Meet and exceed pre-defined SLAs/targets
  • Work unsupervised and show initiative in your claims handling approach; understand that each customer is different and what we can do for them
    • Our must-haves:
  • Experience within a customer centric environment
  • Team player, able to band together as a team when volumes are high without compromising service
  • Customer centric; Understands what exceptional customer service is and wants to deliver it
  • Calm and works well under pressure
  • Organised/good time management
  • Excellent communication skills - face-to-face, written and telephone.
    • Our nice to haves:
  • Working toward CII qualifications, or willingness to start
  • Experience within Insurance and or claims
    • Diversity and flexible working at HiscoxAt Hiscox we care about our people. We hire the best people for the job and were committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesnt always have to be nine to five and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

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