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Contact Centre Agent

Reed Human Resources
Job LocationCoatbridge
EducationNot Mentioned
Salary18,869 - 20,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdvisorPermanent RoleCoatbridge OR Barrhead£18,869 per annum, and OTE £20,000 per annumReporting to Line ManagerFull time, 37.5 hours per week, Mon - Fri, 9:00am - 5:00pmReed Glasgow Business Support are working with one of the UKs leading property care companies to recruit a Customer Service Advisor on a permanent basis.This is a fantastic opportunity for a motivated and customer orientated individual to develop their career at a thriving UK wide business.This role offers numerous promotion possibilities if you are a high performer, plus bonuswill be paid on delivering excellent customer service, by generating positive online reviews, and by meeting key performance indicators.The duties of the role are:

  • Answering telephone calls and providing excellent customer service.
  • Being the first point of contact for customer queries.
  • Handling inbound and outbound calls, dealing with complaints, and escalating any issues to relevant channels.
  • Booking property survey jobs with surveyors and using google maps to route them to jobs.
  • Arranging development calls for surveyors.
  • Surveyor diary management.
  • General office administration tasks.
  • Producing and updating documents.
  • Updating company database and collecting marketing information.
  • Maintenance of records and filing.
To succeed in this role, you will need:
  • Some previous customer service and administrative experience.
  • Self-motivation to hit targets.
  • The ability to work within a team.
  • Excellent telephone manner and communication skills.
  • Good organisational and time management skills.
  • A keen attention to detail.
  • IT competency, particularly in Microsoft or Google software packages.
  • A genuine desire to be a top performer and offer customers the very best of service.
If this wonderful opportunity to begin a career in a customer facing property role sounds like something you are interested in, then post a CV here, or email one to .Good luck!

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