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Application Support

Change Recruitment Services Ltd
Job LocationClevedon
EducationNot Mentioned
Salary28,000 - 32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Change Recruitment have the pleasure of recruiting a unique IT Support role for a manufacturing business based in North Somerset. Working in the IT Team and reporting to the IT Manager your job title will be Application Support Officer, you will be responsiblefor providing support to end users of the company ERP system and all associated bespoke built applications. Given the nature of support this role will be office based at their Yatton site.Your duties will include:

  • Working with software developers to support existing applications. Support to include debugging code and advising of the fault/issue. Code to be updated in accordance with developer.
  • Provision of ERP support for all modules including, and not limited to: user management, sales ledger, purchase ledger, inventory, manufacturing, accounts ledger and print functions.
  • Logging of support cases via telephone or email.
  • Management of open works tasks, including prioritization and escalation as agreed with the IT manager.
  • Communication to end-users, of varying degrees of experience, through a series of actions either by telephone, remotely or face to face.
  • Provision of documentation and/or guides as required for processes and support.
  • To liaise with the IT manager for continuous improvement on procedures and the ERP system.
  • Creating and modifying existing SQL reports.
  • Supporting other generic 1st line helpdesk queries as required to support the wider IT team
In return this role offers a competitive salary of up to £32k, 22 days annual leave and onsite parking.If this is the right type of role for you the please apply or get in touch to discuss further.Change Recruitment Services Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidate

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