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1st - 2ndIT Line Support Analyst

Nigel Frank International
Job LocationClevedon
EducationNot Mentioned
Salary30,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job DescriptionThe role will be a 1st - 2nd line support role providing support to the client userbase across the UK and remote support to the client international team. The candidate requires experience on Windows Desktop and networking, office 365, mobile and desktopphone experience is also required.Supporting 250 users across the UK, the role requires the support of IT systems and services in the client operating subsidiaries in conformance with the Group IT Policy.Role & Responsibilities

  • Provide 1 st line support of all IT hardware and software in line with SLA. Including: LAN/WIFI/WAN, Active directory, Anti-Virus, Microsoft 365, Telephony and Video Conferencing equipment and hardware infrastructure.
  • Assist with rollout of SoftwareHardware to all UK offices, including computers, mobile phones, desk phones and management of software licenses.
  • Visit Hydro UK offices to provide on-site support on an ad-hoc basis.
  • Provide technical training to end users relating to hardware, software and peripherals, ensuring issues are escalated to the IT support team as necessary.
  • Follow the companys internal control and ISO quality control procedures and work in accordance with all relevant legislation including, but not limited to Health and Safety and other relevant company policies.
  • Perform other related work as assigned by management.
  • To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act. HRD - FM01/54 C/0213
  • To apply requirements of BS EN ISO 9001 as appropriate within the areas of responsibility.
  • Other duties which the company may reasonably require the individual to undertake. There is possibility to grow within the company.
Skills & Qualifications
  • Working knowledge of MS SharePoint, IP telephony.
  • Office 2016-2019, 365.
  • Windows 10, 7, 8.1 and legacy operating systems.
  • Laptop and desktop builds.
  • Software/hardware installation, configuration and rollout.
  • Remote support
  • Mobile device management
  • Network principals.

Keyskills :
HardwareWindowssoftwareOffice 365Sharepoint

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