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Key Account Support

Zitko Consulting Ltd
Job LocationCleckheaton
EducationNot Mentioned
Salary23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Key Account Support This National Fire and Security solutions provider is looking for a Key Account Support to join their offices based in Cleckheaton. This is a great opportunity to work with a company who have an excellent reputation within the industry.The position of Key Account Support is essential to the business contract management for both customer excellence and business profitability. The position requires the Key Account Support to operate in a fast-passed environment, work to strict timelines andadapt to meet the needs of the customer, which often vary dependant on the contract. You will need to understand, anticipate and deliver client needs while building effective relationships.Responsibilities:

  • To be the first point of contact and escalation for client
  • To be the main conduit of information to and from central service team
  • Review and manage effective planning of all tasks for the central service team
  • Proactively communicate with central service team, client and Contract Manager to ensure all SLA and KPIs are achieved
  • To administrate all resulting works following the initial Preventative Maintenance Remedial visits undertaken within clients portal
  • Delivery of exceptional customer service, in line with customer Service Level
  • Work with the Contract Manager to ensure compliant services are delivered in line with accreditations and contractual terms
  • Review daily report on reactive tasks logged by the client to ensure they are being managed effectively by engineering teams
  • Conduct quality control of completed documentation before it is dispatched to the client
  • Support with the management of quotation lead times by working with estimation team
Required
  • Ability to communicate fluently with customers & internal staff.
  • Ability to resolve customer related issues.
  • Ability to prioritise workloads to meet agreed deadlines.
  • Must excel in delivering quality customer service and exceeding the customers expectations every time.
  • Proficient in Microsoft packages
LocationCleckheatonPackage
  • Salary £23K per annum
  • 23 days annual holiday

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