Customer Care Technician

Job Description

Customer Care TechnicianCovering sites across the Yorkshire regionAbout UsWe are Jones Homes, one of the nation’s leading independent home builders. Part of the successful, family-run Emerson Group, we have been creating beautiful new homes in exceptional residential locations since 1959.Currently, we are building more than 500 homes a year in the UK and offer an impressive portfolio of apartments, mews and townhouses, as well as spacious semi-detached and detached homes.We have built an enviable reputation for delivering outstanding services and have an HBF five star rating for our customer service. We’ve also received a number of prestigious accolades over the years for the properties we build, the design and landscaping of our developments and our talented team.We are currently looking for a Customer Care Technician to join us in Yorkshire.The Benefits– Salary of up to £31,000 per annum– Company van and fuel card– Uphold the reputation of a respected business with an impressive historyThe RoleAs our Customer Care Technician, you will rectify defects reported by purchasers within the Jones Homes and NHBC warranty periods in homes across the Yorkshire region, and continue the company’s commitment to the customer journey.This role would suit someone who has previously worked in a similar role or an experienced multi-skilled tradesperson who is accomplished and able to produce a quality finish when undertaking various tasks, ensuring our purchasers receive high levels of service and satisfaction.Key activities/responsibilities:- Attend appointments as scheduled by Customer Care Team- Undertake a broad range of repairs- Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence- Manage customer expectations- Manage materials in preparation for visits- Ensure customers’ homes are adequately protected prior to commencing works- Maintain a safe working environment- Communicate with the Site Office and Customer Care Team at HQ to update, report delays and advise if specific parts may require ordering to complete a successful repair- Escalate/report difficulties as a matter of priority to the Customer Care Manager- Feedback patterns of design/specification issues to the Customer Care Manager- Maintain a clean, tidy and organised vanAbout YouTo join us as our Customer Care Technician, you will need:- Experience in a similar role or in domestic/social housing- A diploma in Building Construction or an NVQ Level 2 or similar or City & Guilds qualification in a relevant trade- A driving licence- Experience in the following trades: joinery, plumbing, tiling, general decorating, plaster patching and mastic sealing- A general knowledge of construction- Good planning and organisational skills- A polite, tactful and assertive attitude- Patience and calmness under pressure- Excellent communication skills- Good team working skills- Flexible and adaptable to changing requirementsA professional or industry-relevant qualification (such as SSMTS, CSCS or First Aid) would be beneficial to your application.Other organisations may call this role Housing Repairs Technician, Maintenance & Repair Technician, Domestic Housing Maintenance Operative, Tradesperson, Skilled Tradesperson, or Housing Repairs and Maintenance Engineer.Working hours: Monday – Friday, 8am – 5pmNo Employment Agencies please.Jones Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you are seeking your next challenge as a Customer Care Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.