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| Job Location | Cleckheaton |
| Education | Not Mentioned |
| Salary | 9.50 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
An exciting opportunity to work within a busy Customer Care team on the outskirts of Bradford. Immediate start with a 12 month contract. Could lead to a permanent role.Salary £19700Mon - Fri 8.15am - 5pm and 1:2 Saturday 8am - 12pm overtime availableMain Duties & ResponsibilitiesPrioritise and allocate service calls for all field service engineers / appointed agents, and co-ordinate the tasks and workload of same efficiently using the Service Diary System, and work in constant liaison with the Service Management Team as necessary.Proactively manage the Diary system to organise effective Saturday cover using engineersUp sell plans for in warranty and out of warranty packages.Liaise with the Service Management Team and Lead Engineers to assist and provide adequate cover in respect of general service calls, as well as any special circumstances which may arise eg, site visits, problematic appliances etc.Where possible answer basic customer complaints either by telephone or using standard templates and/or good telephone techniques.You will need:Previous experience within a Customer Service & Sales environment preferred.Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues.First class telephone skills - polite manner, customer responsive attitude.Good working knowledge of Optim, (although training given), and IT literacy (Word, Excel and email).Ability to work methodically and accurately, paying attention to detail.Strong organisation skills: ability to prioritise effectively and efficiently.Smart, presentable appearance, commensurate with professional image.Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgroundsand will ensure measures are met when required, to allow a fair process throughout.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.