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IT Support Team Leader

Pure Resourcing Solutions
Job LocationClaydon, Ipswich
EducationNot Mentioned
Salary£30,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Were looking for a dynamic IT Support Team Leader to spearhead our internal service delivery, collaborating with business leads and ensuring our IT roadmap aligns with future goals.Key Tasks and Responsibilities:Day-to-Day Operations:

  • Manage IT Support Team, overseeing tickets, servers, networking, and projects.
  • Provide onsite and remote support across all businesses.
  • Ensure maximum availability of computer systems and networks.
  • Drive the use of our IT ticket system and manage IT dashboards/reports.
Team Leadership:
  • Guide and advise the IT Support Team for professional and personal development.
  • Foster a cohesive team focus for efficient operations.
  • Hands-on approach to project delivery when needed.
System Improvement and Security:
  • Drive continuous improvement of systems, policies, and processes.
  • Resolve security incidents and assist in maintaining the Groups Disaster Recovery Plan.
  • Ensure IT activities comply with applicable legislation and regulations.
Strategy and Focus:
  • Support the IT Manager in developing and executing the IT strategy.
  • Contribute to monthly management and team meetings.
  • Stay up-to-date with technology advancements and industry best practices.
  • Maintain relationships with external IT suppliers and service vendors.
Person Specification:
  • At least 5 years experience in IT and 2 years in a senior IT role/team leader role.
  • Excellent technical knowledge and fault-finding skills.
  • Experience in networking, firewalls, and VoIP telephone systems.
  • Cloud-based infrastructure, Office 365, and Microsoft Azure knowledge.
  • Strong communicator with the ability to interact at all business levels.
  • Customer service-driven with a focus on providing the best support experience.
Office based with parking, Monday to Friday.For more information please apply or speak to James.

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