Specialist Refugee Integration Officer/Specialist Temporary Accommodation Officer

Job Description

OVERVIEW Participating in a payment-by-results initiative that centres on achieving specified outcomes for a caseload of single homeless refugees. This involves providing holistic support in formulating and executing integration plans, securing and sustaining accommodationin the private rented sector and promoting integration into their new community.KEY RESPONSIBILITIES • Coordinate a frontline service for refugees at risk of homelessness or already homeless in conjunction with 7 West London boroughs.• Apply specialist knowledge of housing and homelessness legislation, including private rented housing, the Homelessness Reduction Act, and Housing Act, to relieve homelessness and sustain tenancy.• You are required to be target-led, negotiating with local lettings agents, private landlords, and other agencies to find optimal solutions to clients housing needs.• To deliver against all sets of individual financial outcome targets and service standards on a weekly basis.• To manage own caseload effectively and drive engagement with clients in line with service standards and Hestia Values. • Travel may be required for property viewings with individuals and building relationships with local organisations to ensure the successful integration of individuals into their new communities and tenancy sustainability.• To undertake comprehensive assessments and ongoing reviews of client needs, creating co-produced Integration Plans and implementing actions to improve housing options and community integration. Including the wider support planning, linking with education,employment, health and other support providers and agencies.• To actively work with clients to relieve their homelessness by assisting them to secure accommodation in private sector or other housing pathways.• To advise clients and manage expectations on housing options with regards to private rented accommodation and other pathways. .• Develop and maintain effective working partnerships with statutory, voluntary, and commercial organisations to address the holistic needs of customers.• To ensure all necessary steps and actions are taken in a timely manner to relieve homelessness, encourage self-resolution, and support service users in resolving their housing issues.• To Keep accurate and up-to-date records of all interactions and correspondence.• To ensure all financial processes in relation to funding the tenancy are completed in a timely manner and recorded. • To provide advice to clients to ensure that they have the best possible opportunities to sustain their new accommodation.• Proactive in attending property viewings with individuals, sometimes out of London and managing client’s expectations.• To ensure that potential safeguarding issues are identified, and the appropriate corporate actions are taken.• To participate in the core work of the service, providing support to colleagues, carrying out tasks allocated by the Team & Service Manager and using initiative to identify and deal with additional tasks as they arise.• Provide Tenancy Sustainment Support to ensure that service users can access longer term support where required and maintain a tenancy.Required skills

• Case Management
• Housing
• Legislation
• Private Housing
• Homelessness
• Tenancy Management