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Site Engineer

Concept Resourcing
Job LocationCity of London
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you an experienced on site engineer looking to use a broader range of technologiesDo you pride yourself in having excellent communication skillsAre you able to provide efficient and effective serviceThen this role may be perfect for you!Concept are currently recruiting for an experienced on-site engineer. The role will be providing support for all IT issues. You will be working to provide technical support computer hardware, software, printers, mobile phones, email, and operating systems as requested.My client is a fast-growing MSP based in the City of London, that offer a fantastic opportunity to work with a variety of technologies.The salary is between £20,000-£24,000 + a benefits packageJob Role and Responsibilities:

  • Provide technical support for multiple products to internal associates via Salesforce tickets.
  • Resolve problems or escalate as necessary in a timely manner.
  • Serve as an integrated team member for a technology help desk.
  • Work incoming tickets and answer calls to the Service Desk.
  • Troubleshooting and configuration of basic issues with Windows and Apple desktop and laptop equipment, printers, network connections, Smartphones etc.
  • Analyze, troubleshoot, and diagnose basic issues with Windows 7, MAC-OSX, Office2010/2013 and other software applications.
  • Resolution and work order tracking using ticketing system (SalesForce).
  • Create and maintain Service Desk documentation regarding processes and procedures.
  • Perform End-User training.
  • Work a rotating on-call support.
  • Ship replacement equipment and supplies to locations. Receive inventory from locations.
  • Provide quality customer service when interacting with all associates.
  • Develop and improve strong customer service, communication and technical skills.
    • Requirements:
  • MIS/CIS degree or related discipline is desired; AA/AS degree in computer related field or 1-3 years of helpdesk experience in a business environment or a combination of education and experience that enables performance of all aspects of the position meets minimum requirements.
  • Knowledge of Active Directory.
  • Knowledge of Gmail and Gmail administration.
  • Knowledge of Remote Access and Remote Desktop software (Join.me, GoTo, TeamViewer).
  • Demonstrated knowledge of computer systems, Android and iPhone technology. Ability to exercise initiative, problem-solving and decision-making skills. Ability to work in a fast paced environment and handle multiple projects simultaneously to meet critical deadlines. Ability to maintain a working knowledge of all software to effectively support end users.
  • Excellent verbal and written communication skills. Ability to work in conjunction with company executives, managers, and employees. Ability to effectively present information and respond to questions. Ability to proactively recognize and implement superior customer service.
  • Knowledge of network connections, systems, and technical installation. Knowledge of computer systems and applications. Knowledge of PC and Mac hardware, Microsoft operating systems (Win7), OSX and application software. Ability to understand the day to day maintaining of computer equipment and office electronics
    • Personal Attributes:
  • Punctual, reliable and well presented
  • Good organisation skills & time management
  • Professional and polite customer service skills
  • Passionate, professional, with a can-do attitude at all times
  • Able to evaluate information quickly, identify key issues and formulate conclusions based on sound practical judgement, experience and common sense
  • Able to build productive working relationships with local and remote personnel based on respect and good rapport
  • Communicates honestly, openly, and consistently well showing attention to detail and remaining calm and patient when under pressure
  • Possesses the physical stamina, drive, and perseverance to handle pressure well
  • Willing and able to deal with problem situations on a daily basis
    • If you are looking for a great way to increase your skills by working with such a broad range of technologies, as well as wanting to work for a fast-growing company, please get in touch with your most up to date CV.My client is looking to move quickly with this so please do not hesitate.Jack at Concept ResourcingHyperv - VMWare - VOIP - Microsoft - Desktop - Windows - Exchange - O365 - Back up - DNS - Networking - Routers - Switches - Firewalls

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