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Customer Service Analyst

Cathedral Appointments Ltd
Job LocationChudleigh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are currently seeking a Customer Service Analyst to join a successful and growing business on the outskirts of Exeter on permanent basis. The main purpose of this role is to create synergy between customer facing teams and ensure a joined-up approach is taken to managing the ongoing relationships.To work as part of a fast-paced team you will always put the customer first and will have a dynamic and strategic approach to any task. The ideal candidate will be extremely customer focussed but also have the ability to interpret data (using Excel) and translate it into relevant insight for colleagues and external customers alike under the direction of the Head of Department.Responsibilities

  • Working with the Customer Support team and the Account Managers building an understanding of issues and opportunities in both teams
  • Analysing trends by customer to share insight with Account Management and Customer Support teams
  • Making recommendations to improve customer satisfaction and taking responsibility for delivering initiatives to maintain performance
  • Producing reports and collating information related to customers as required using Excel
  • Being involved in calls with customers as required to discuss key topics, share updates on projects and be part of renewal strategy
  • Managing cases’ within Salesforce and looking at SLA breaches ensuring we maintain visibility by customer
    • Requirements
  • Excellent communication skills
  • Previous experience in a similar customer focussed role
  • Strong Excel skills and data manipulation are essential
  • Self-motivated and highly organised
  • A problem solver, able to use own initiative
  • Comfortable working in fast-paced environment
  • Driven to deliver results
  • Proactive and reactive
    • SummaryIf you feel you have the relevant skills and experience, please get in touch.Please note that due to the volume of applications that we deal with, if you haven’t received a response within 3 days of your application, then unfortunately on this occasion you won’t have been successful. Closing Date: Please note that we will accept applications up to the closing date, however all suitable candidates will be submitted as soon as received, and the client reserves the right to appoint before the closing date.If you have the skills and experience stated, please apply NOW!Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us. Required skills
  • Customer Service
  • Data Analysis
  • Microsoft Excel
  • Data Manipulation

    • Keyskills :
    Customer Service Data Analysis Microsoft Excel Data Manipulation

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