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Business Solutions Specialists

M65 Jobsearch
Job LocationChorley
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are currently looking for a Business Solutions Specialist to join the UK division largest and the UKs fastest growing cruise retail brand and the home of the award winning Cruise Concierge Service , Europes largest seller of ultra-luxury cruises andthe UKs fastest growing seller of river cruises.Through an outstanding commitment to workplace engagement, has obtained a 3 Star World Class accreditation, Best Companies 2020listed in the Top 100 Best Companies to Work For in The Sunday Times Top 100 Companies to work for 2020.Main Roles

  1. Answers and logs incoming technical support calls/emails
  2. Provides support to end users against agreed SLAs
  3. Investigates and resolves support issues
  4. Recognises high priority issues and responds accordingly
  5. Recognises issues requiring escalation, logs these with the relevant providers Support Team and manages the issue through to a conclusion
  6. Provides outstanding customer service by communicating progress updates, solutions and follow ups
  7. Provides appropriate feedback to relevant Line Managers/Training on recurring user issues
  8. Ensures New Starter technical set up, plus Leaver technical close down is delivered on time
  9. Configures 3rd party business systems in accordance with the operational needs of the business ( for example I.T infrastructure, Contact Centre Communications Platform, Selling Systems)
  10. Identify and communicate opportunities for process improvement
  11. Builds effective working relationship with internal functions and with relevant technology providers Support teams
  12. Supports the testing and implementation of new technical solutions and features as agreed by Director/Head of Business Solutions (including occasional out of hours projects)
  13. Supports and participates in Facilities Management initiatives such as desk moves and desk builds, lighting changes etc
Participates in weekend "on call" rota to support the Call CentreKey Skills and Experience 2 years experience in technical support role in either (I.T Support, multi-channel Contact Centre Communications Platform or Process Automation)Solid grasp of troubleshooting technical issuesSelf motivated with good time management and organisational skillsWorks with sense of urgencyExcellent attention to detailStrong interpersonal skills and communication skills40 hours per week (09:00 - 17:30 Monday-Sunday) - hours are subject to changeIf you are interested please send your Updated CV now:

Keyskills :
CommunicationsContact CentreCustomer ServiceSelling

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