Incident Manager DV Security Clearance

Job Description

Job order - J1023-0500 - Permanent Full TimeTitleIncident Manager (DV Security Clearance)CategoryBusiness ConsultingCityChippenham, England - South West, United KingdomJob DescriptionIncident Manager (DV Security Clearance) Position DescriptionPut yourself at the centre of the digital revolution, motivating highly talented Agile teams to deliver complex projects that matter. Our Incident Managers are trusted to work closely with a wide range of clients on exciting projects with real-world purposeand impact. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5%matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent, and inspiring everyone to pursue careers in our sector. Join us and youll be part of an open, friendly communityof experts. Well train and support you in taking your career wherever you want it to go.Due to the secure nature of the systems, this position will require regular attendance to a site in London. Due to the secure nature of the programme/role, you will need to hold the highest level of UK Security Clearance or be eligible to go through National Security Vetting to obtain this clearance. Your future duties and responsibilitiesThe Incident Manager will be responsible for supporting the concept and assessment phase to ensure the management of incidents, problems, and changes within the projects scope. You will support the lead in providing direction to operational teams during andafter incidents, identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate that root cause. You will plan, track, and assess the impact of the change management deliverables and ensure clear andtimely communication with all stakeholders throughout the process.- Receive and handle incidents, changes, and problems for support following agreed upon procedures.- Provide information to enable problem resolution and allocate unresolved incidents as appropriate.- Maintain records and advise relevant persons of actions taken.- Ensure that incidents, changes, and problems are handled according to agreed procedures.- Ensure that documentation of the supported components is available and in an appropriate form for those providing support. Required qualifications to be successful in this role- ITIL Service Management (Incident, Problem and Change Management)- Strong communication skills - Knowledge of Defence environments We are committed to inclusivity, building a genuinely diverse community of tech talent, and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed ForcesCorporate Covenant. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go.#LI-SB2#TJ#INDCGI#IND Insights you can act onWhile technology is at the heart of our clients digital transformation, we understand that people are at the heart of business success.When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees members because they are CGI shareholders and owners, and,as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are todayone of the worlds largest independent providers of IT and business consulting services.At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeedand grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.Ready to become part of our success story Join CGIwhere your ideas and actions make a difference. Skills

• Change Management
• Incident Management
• ITIL
• Problem Management

Reference1084770