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| Job Location | Chippenham |
| Education | Not Mentioned |
| Salary | £30,000 - £33,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Our Client is a leading solution provider to the Police, Criminal Justice, Emergency Services and Critical Responder sectors across the world; helping to deliver effective public services. For over 30 years they have been leading the way in solutions andservices for Emergency Services.They are looking for an Application/System Support Engineer to join their Incident Management team on a permanent basis.If you are passionate about technology and have experience in application coding and system architectures, we would love to hear from you.Location: Chippenham, Wiltshire with travel to Customer sites for problem resolutionsHours: Shifts: Monday to Friday 09:00 - 17:30, Monday to Friday 17:00 - 09:00 and Friday to Monday 17:00 - 09:00Salary: up to £35,000.00 per annum (depending upon experience)Purpose of the role:The role will be responsible for developing and managing documentation and procedures to ensure records are maintained and demonstrate their added value to incident resolution.Some of the key duties & responsibilities will involve:* Working within a dedicated support team to handle both reactive works caused by problems and the proactive work required to enhance the business ability to achieve SLAs within cost delimiters.* Providing out of hours support on a rota-based system using a shared-on call phone.* Developing and managing documentation and procedures to ensure records are maintained and demonstrate their added value to incident resolution.* Visiting Customer sites for problem resolutions, system upgrades or meetings, with Customers spread around the country.* Technically contributing to the full range of skills involved in second line support to critical Police systems.Our ideal candidate will have/be:* Good general knowledge of Information Technology* Working knowledge of SQL (PL/SQL preferred)* Virtualisation, Windows Server 2003/12/16 +* Some knowledge of C, C++ or Visual C++.* Experience of bespoke application support.* Configuring PCs, installation and configuration of software.* An understanding of Lan/Wan Hardware and Architecture.* An understanding of TCP/IP and Network protocols.* Windows and networking.* ADSL connectivity.* Remote Access Service (RAS) or Windows (RDP) .* Use of Call Management Software.For the security clearance reasons - please only apply for this position if you have full right to work in the UK and you have been living in the UK for last 5 years.eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the "apply now" button below. Your CV will then be held on our central database, if for any reason you do notwish us to retain your details, please contact us via