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Administrator

New Resource Recruitment
Job LocationChippenham
EducationNot Mentioned
Salary£24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are delighted to be working on behalf of a leading fundraising services provider based in brand new, state of the art premises on the outskirts of Chippenham.They now require a Campaign Executive to join them on a full time and permanent basis.You will be reporting to the Campaign Support Manager and managing incoming client queries on designated client accounts and support with internal briefing requirements.All training will be given.KEY RESPONSIBILITIES:

  • Query resolution - client-focussed when dealing with queries/questions either raised internally or directly by the client
  • Partnership with Campaign Managers - collaborate and support as one team on designated client accounts
  • Collaboration across departments - proactively reviewing tickets to ensure all teams are working to the agreed SLAs for ticket assessment and resolution and clients’ expectations are being managed
  • Quality of response - ensuring tickets are responded to accurately, concisely and without ambiguity so that tickets are efficiently managed without requiring further follow up
GENERAL PRIORITIES:
  • Support Campaign Support Manager as required
  • Participate and take an active role in meetings, offering opinion, and helping lead debate
  • Work closely and collaboratively with the other teams
  • Ensure that all working practices are carried out within agreed standard operating procedures
  • Document ways of working and ensure the relevant documents are maintained and updated as appropriate
  • Reminder and ad hoc mailing briefing/management (as and when required)
  • Attendance and proactive involvement in client status calls (led by Campaign Managers)
  • Support with the management of raffle draws
  • Record billable activity for ad hoc tasks/requests managed within the Service Desk Team
  • Maintenance and management of the Zendesk knowledge base for internal/client use
  • Ensure that all working practices are carried out within agreed standard operating procedures
SKILLS AND EXPERIENCE:
  • Strong understanding and appreciation of the principles of good customer service
  • Good communication skills - able to converse comfortably with all levels of staff, including over the telephone and face to face
  • Accustomed to multi-tasking, working to deadlines and effectively prioritising work with competing deadlines
  • Strong organisation and problem-solving skills
  • Strong computer literacy.
    • Intermediate level or ability in MS Excel (Formula writing level)
  • Methodical with exceptional attention to detail
  • Reliable, organised, self-starter who consistently meets deadlines
  • Ability to remain calm and measured in pressurised situations
  • Able to work independently and as part of a team
  • Comfortable working with evolving processes and procedures
This vacancy is being advertised by New Resource Group. The services of the New Resource Group are that of an Employment Agency.

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