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Sales and Customer Service Advisor

Kirlkland Associates (Nottingham) Limited
Job LocationChilwell, Beeston
EducationNot Mentioned
Salary£20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

My client are a successful and reputable business based near Chilwell. Due to continued growth, they are seeking a Sales and Customer Service Advisor to join their team on a Full-time, permanent basis.Sales and Customer Service Advisor - The Role:Working as part of the UK Customer Support team, to service the UK wholesale accounts, this internal role will work closely with the external UK commercial team. Through building effective customer relationships, both internally and externally; this role will be responsible for driving increasing sales and supporting smaller accounts via phone and through promotion of the brands B2B platform. Providing excellent customer service and information in response to enquiries, concerns and requests about products will be key to success in this role.Key duties will include:

  • Make outbound calls to an agreed list of current and new customers in order to sell products.
  • Be an advocate for thel B2B website, encouraging usage wherever possible.
  • Work with the Commercial director to implement promotional activity and communication of key dates throughout the year.
  • Advise customers regarding forthcoming promotions, products and service developments.
  • Manage the UK Customer database and ensure this is updated with correct detail.
  • Creating and effectively managing a contact schedule
  • Identify and maximise sales opportunities from customers by analysing their purchasing history, identifying missing lines and recommending/upselling new products.
  • Be a key point of contact for customers over the phone and electronically, responding effectively and efficiently.
  • Accurately and efficiently enter orders and customer information into internal systems and in line with customer credit status of accounts.
  • Follow agreed procedures ensuring standards and documentation exist for review whenever necessary.
  • Develop detailed knowledge and understanding of customer accounts, products and services.
  • Investigate and solve customer problems, maintaining a positive customer experience in the event of operational or service breakdown, working closely with the Customer Support team to resolve any issues.
    • Sales and Customer Service Advisor - The Candidate:
  • Experience in a similar customer facing or telesales role
  • Analytical approach to data
  • IT literate with good working knowledge of Outlook, Word and Excel and able to confidently learn new software, with appropriate training
  • Proactive, self-motivated and enthusiastic
  • Ability to prioritise and manage own workload
  • Integrity and professionalism
  • Confident and effective communicator both verbally and in writing
  • Excellent attention to detail and accuracy
  • Good numeracy skills
  • Team player
  • Highly organised
  • Flexible approach to work
  • Personable & Articulate

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