Welcome Manager

Job Description

Summary This is an exciting time to join Hardwick and Stainsby as we develop our visitor welcome, engagement and connections to our fantastic house, collection, garden, mill and wider estate.You will oversee the visitor welcome at all our key entry and welcome points, from the Main Entrance (Visitor Centre), our Elizabethan Hall, our amazing Stainsby Mill and the Park Centre on the estate. You will lead and inspire a diverse team of staff andvolunteers to provide exceptional service at all times, whilst growing support and generating income. What its like to work here Hardwick, an Elizabethan masterpiece, with a world-class collection, garden, working flour mill and heritage listed estate, something for everyone.We are passionate about caring for this wonderful property and visitors are at the heart of all we do. Weare a busy, driven team, who like a challenge and work at a fast pace. We collaborate with each other and thewider property to engage,share our stories and provide a personal, tailored and exceptional service.This is a great place to work and an exciting time to join the friendly 55+ member team and over 400 volunteers, who are looking for engaging, driven, visitor-focused people who will bring energy and ideas to this vibrant property. What youll be doing Visitors are a vital part of what we do. As a charity every penny we raise goes back into our continued conservation of our places and spaces. Using your creativity and commercial acumen you will identify and seize opportunities to grow support and driveincome across the business, achieving and stretching targets.Every day is different, but you will: assess, evaluate and report on audience data, surveys, feedback and performance to drive improvements and input into the property business plan. Working closely with all teams, youll cultivate close working relationships,develop and deliver service training, ensure clear communication to ensure quality conversations. Be responsible for the presentation and visitor journey across key areas. Provide inspirational experiences for all, deal with difficult situations with professionalismand proactively problem solve. Coach and motivate the team to ensure a high standard ofservice and set challenging, positive team objectives.We run on a 7-day operational rota, with regular weekend working, this role also undertakes a daily Operations Manager role at property and supports the Visitor Operations and Experience Manager when required. Who were looking for

• Leadership qualitiesthe ability to lead, set direction, motivate and empower your team

• Great people skills, including managing a team, working with colleagues, visitors and volunteers

• Organised

• Demonstrable high standards of presentation and customer service

The package Benefits for working at the National Trust:

• Flexible working whenever possible

• Free parking at most locations

• Discounts in high street stores, cinemas, National Trust properties and cafes.

• Free entry to our properties for you, a guest and your children (under 18)

• Generous annual leave

• Subsidised health cash plan

• Free 24-hour support service

• Substantial pension scheme of up to 10% basic salary

• Training & Development tailored to you

• Up to 5 days of paid volunteering for you.

Click here to find out more about the benefits we offer to support you.