Customer Service Advisor

Job Description

An experienced Customer Service Advisor with experience in customer service is needed to join the team at this rapidly growing, fast-paced healthcare simulation company based in Chesterfield on a full-time basis.They are the fastest-growing healthcare simulation equipment company in the UK. Their mission is to provide everything their customers need to succeed in healthcare simulation.They are looking for a best-in-class candidate. You will need to stand out, so please be creative and grasp your opportunity to work in a very successful, fast-paced startup company with world-beating ambition.This is an excellent opportunity to progress your career with a rapidly growing company!About the RoleAs a Customer Service Specialist, you will play a crucial role in ensuring their customers receive outstanding support and assistance. You will be responsible for addressing customer enquiries, resolving issues, and providing expert guidance to enhance customersatisfaction. The position demands excellent communication skills, empathy, and a dedication to delivering top-notch service.Key Responsibilities:

• Respond promptly to customer enquiries via phone, email, and live chat
• Provide accurate information about products/services and assist customers with their queries
• Address and resolve customer complaints and issues in a professional and timely manner
• Input orders into the order management system and track order due dates and delivery times
• Stay up-to-date with product knowledge to provide relevant information to customers
• Collaborate with other departments to enhance your understanding of products/services
• Investigate and troubleshoot customer problems, finding appropriate solutions and alternatives
• Escalate complex issues to higher-level support or management, if necessary
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
• Generate reports on customer interactions, highlighting common issues and trends
• Educate customers about product features and benefits, guiding them on best practices for usage
• Provide step-by-step instructions and tutorials, ensuring customers can make the most of their products/services
• Monitor customer service interactions for quality assurance purposes, ensuring adherence to company policies and standards
• Participate in training sessions to improve customer service skills and knowledge
• Complies with and enforces all applicable safety rules, regulations and procedures
• Perform all duties in compliance with legal and ethical standards
• Maintain security of all proprietary information

Required Experience:

• Previous experience in customer service or a related field is preferred
• Proficient in using customer service software and tools
• Proficient in using CRM software, Microsoft Office, and Google Workspace

Required Skills:

• Exceptional communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Empathy and the ability to handle difficult customer situations with patience and professionalism
• Ability to work well in a team environment and collaborate effectively with colleagues
• The desire to learn, courage to fail, commitment to delight, tenacity to keep going, and the hunger to win

Benefits:

• Pension scheme
• Private health cover
• Dental and optical cover
• Life insurance

Sounds interesting Click the APPLY button to send your CV for immediate consideration.Candidates with previous experience or job titles, including; Customer Support Coordinator, Client Service Advisor, Customer Relations Administrator, Customer Experience Coordinator, Customer Service Office Manager, Client Support Administrator, CustomerCare Coordinator, and Customer Service Operations Specialist, may also be considered for this role.IND123