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Job Location | Chesterfield |
Education | Not Mentioned |
Salary | £45,000 - £50,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Im working with a fantastic manufacturing company in Chesterfield, who are looking for an experienced technical After Sales Manager to join their growing After Sales team.You will be working closely with the Head of Operations. This role would suit an experienced after sales manager with a minimum of 12 months in a similar mid-management technical role with proven people management experience. If you are highly organised, customerfocused, and a problem solver I would love to hear from you. You will be a team focused, able to multi-task in a busy environment, and a self-motivated individual.Role & Responsibilities:* Managing the After Sales team of customer service advisors and customer support technicians* Coach and mentor the after sales team in a hands-on supportive management style* Monitoring the teams calls and e mails to ensure the highest levels of customer satisfaction is maintained* Liaising with sales and logistics in relation to ongoing common problems and issues* Liaising with our Stock Controller/Buyer to ensure parts on order and stock remain at an acceptable level* Ensuring the after sales team follows standard operating proceduresExcellent Benefits, including:* 31 days annual leave (including Bank Holidays)* Exceptional company-wide bonus scheme* Reward, recognition and wellness programmes* Discounted healthy meals* On-site parking* On-site fully equipped gymnasium and fitness classesAbout you - Key Skills:
Keyskills :
After Sales Manager