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Customer Champion - Health Tech

Forth
Job LocationChepstow
EducationNot Mentioned
Salary18,000 - 20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About ForthForth is a data-driven health tech company which empowers people to reach their personal best through biomarker profiling. Founded in 2016, Forths mission is to help people improve their health by giving them insight into their bodys biochemistry, togetherwith information on the small changes they can make to be the best versions of themselves.Forth has gone from strength to strength over the last 5 years, doubling revenue year on year and this year saw the company launch a ground-breaking product for womens health. Forths founder also won the Health & Wellbeing Entrepreneur of the Year forWales at the Great British Entrepreneur Awards in 2020.Delivering excellent customer service is one of our key priorities, and we are looking for a customer champion to ensure the quality of our service remains high as our customer base grows.The RoleAs a Customer Champion your day to day role will be supporting customers with their queries through our online ticketing system..Key Responsibilities:

  • Offering exceptional customer service via email and online chat
  • Advising and supporting customers through excellent product knowledge
  • Liaising with the our laboratory partners and medical team with enquiries
  • Keeping our FAQs up to date and expanding where necessary
This Job is For You if You:
  • Thrive on customer satisfaction
  • Enjoy problem-solving
  • Are patient and empathetic to customer problems
  • Like to multitask
  • Like pressure and pace
  • Are self-motivated, enthusiastic and ambitious
  • Are able to work to tight deadlines in a fast-paced environment.
  • Are able to work on own initiative
  • Enjoy the challenge of working in a start-up environment with a small dynamic team.
Requirements:
  • At least one year of relevant experience
  • Exceptional spoken and written English
  • Set high standards
  • Confident with different software systems
  • Great keyboard skills
Hours of WorkThis is a full-time position, 5 days per week, 37.5 hours a week (9am-5.30pm)LocationOur office is based in Chepstow, just off the Severn Bridge. We offer flexible working, with 2-3 days per week spent in the office and the other days at home (subject to covid rules).Salary£18,000 to £20,00 PARewards and benefits
  • 25 days holiday
  • Free health test every 4 months
  • Free on-site parking,
  • Work-based pension scheme
To express your interest, please send in your CV, with a short covering letter, detailing why you would be the ideal candidate. No agencies please.Please note: a high standard of written communication is an important part of this position, so to facilitate your application, please ensure your cover letter and CV reflect this.

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