Sales Administrator

Job Description

Sales AdministratorExcellent working hours Stockport£22,000 - £25,000My Client, a distributor of luxury health and beauty products now has an exciting opportunity for a Sales Administrator to join them due to continued growth.**Candidates will ideally have experience using ERP Systems**Purpose of role: To ensure that all customer orders are processed and despatched in a timely and cost-effective manner, within the relevant customer guidelines and with the correct documentation, ensuring optimum OTIF levels (98%+) and customer satisfaction.Key Responsibilities:

• To ensure processes are consistently followed in order to deliver a consistently high level of customer service
• To work with other departments, in particular Sales, Buying and Technical, to ensure that new account set up is completed in a timely fashion, and delivery promises are satisfied
• To work with the Sales team to ensure that excellent customer service is provided to all customers at all times
• To measure and report on the performance of the department through the creation, completion and reporting of appropriate KPIs.
• Accurately process customer pro forma invoices and sales orders on system, communicating progress to the customer appropriately and in a timely manner
• Maintain accuracy of data within ERP Sales Order System
• Work with the 3P Warehouse teams to ensure orders are despatched or collected on time
• Liaise with Credit Control to ensure orders are correctly processed according to credit status
• Build and foster relationships with customers, taking a lead role in the resolution of any customer queries or other problems as they arise
• Raise and track any customer credit notes, within company guidelines
• Stock availability checking and liaising with the Buyers as necessary
• Order scheduling and tracking
• Manage EDI processing systems
• Price List and promotions maintenance
• Ensure the accurate provision of all required documentation for export shipments (certificates of origin, letters of credit etc)
• Liaise with internal departments and external Suppliers to ensure all orders are processed correctly and within agreed time limits
• Communicate and liaise with Account Managers as required, provided administrative support where necessary

Skills required:

• Experience of working in a busy customer service environment, with excellent customer service skills.
• Knowledge of and experience with current Incoterms (ExW, DAP etc) and shipping types (LCL, FCL etc) essential.
• Knowledge of Export legislation and required documentation essential.
• Experience of shipping Dangerous Goods, including the preparation of DGNs.
• Experience with processing orders received from major UK multiples through EDI beneficial.
• Experience of working with third party Warehousing and Logistics providers essential.
• Good IT and computer skills, including sound knowledge and understanding of ERP sales order systems, and Microsoft Excel. Knowledge of Netsuite ERP system advantageous.
• Customer focussed but commercially minded.
• Highly organised and calm under pressure, with the ability to prioritise conflicting deadlines within a fast-paced environment.
• Excellent attention to detail.
• A team player with a flexible approach to work.
• Displays pride, energy and ownership in performance of role.
• Detail focused, able to solve complex problems.
• Concise, clear and timely communication skills to enable close working relationships with internal functions and external suppliers and customers.
• Strong analytical & numerical skills.

In return you will receive a competitive salary and benefits, excellent working hours and the opportunity to progress your career.Apply online or for further information contact one of our specialist consultants quoting reference number: NJR13740