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| Job Location | Cheadle, Stoke-on-Trent |
| Education | Not Mentioned |
| Salary | 21,507 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Are you a Customer Service professional with supervisory experience who wants to join a highly successful and award winning manufacturer supplying aftermarket emissions components to the automotive industry as their CustomerServices Team LeaderThis is a permanent role based in Cheadle, Stoke on Trent working 9am-5pm Monday to Friday with a salary of £21,507 per annum (£10.35 per hour). Excellent benefits are on offer including 28 days annual leave, a 63% colleague discount on parts, free parking, company pension, attendance bonus, long service awards, career progression and much more!As Customer Services Team Leader reporting into the Head of Customer Services, you will be supervising a team of 3 customer service advisors in providing a high level of customer satisfaction to all their customers ensuring they remain number1 in the market place. Your role will involve taking orders and inputting these into the system, checking stock levels, dealing with export orders, chasing manufacturing team for due dates to provide to customers and conducting price checks regularly. You will investigate creditrequests, and raise credits and sundry invoices, supply PODs and deal with any customer complaints. We are keen to hear from applicants with proven customer service experience within a fast paced manufacturing or industry environment ideally, with the ability to supervise a small team. You will be PC literate, confident, reliable and willing to learn, make decisions and coordinate and train staff. You will have the ability to work on your own initiative with minimal supervision with excellent attention to detail.This role would suit: Customer Services Team Leader, Contact Centre Team Leader, Customer Services Supervisor, Customer Services Team Lead, Customer Services Team Manager, Customer Care Team Leader, Call Centre Team Leader, Service Desk Team Leader, HelpdeskTeam LeaderCommutable from: Cheadle, Leek, Kidsgrove, Stoke on Trent, Newcastle under Lyme, Uttoxeter, Stone