Brazilian Portuguese Customer Service

Job Description

Working for a reputable organisation delivering unrivalled customer experiences on a global basis. This role will join a well established team who love the work they do and are 100% committed to providing a professional high class service to the general public and corporate clients alike. Would you like the opportunity to be involved in something really special, using your customer service experience and languages skills in English and Portuguese About The Role: · As a multilingual customer service executive you will be primarily responsible for managing, and responding to customer enquiries via e-mail, live chat, and telephone · Looking after the Brazilian Portuguese speaking clients · Advising customers on hospitality policies and regulations · Manage customer enquiries directly through web customer enquiries and via internal colleagues for corporate clients · Supporting the Customer Service Team Leader in order to ensure the timely delivery of the official hospitality programme · Using your Brazilian Portuguese and English skills you will be translating internal documents for use in the customer process · Data input using Microsoft packages including Word, Excel, CRM, and PowerPoint, and also using the bespoke internal systems · Any other administration tasks as required by the Customer Service Team Leader · Assist in the preparation of CRM communications, and other written documents Essential Skills & Experience · Customer Service and administrative experience in a professional, fast paced environment · Fluent to business level both written and verbal in English and Brazilian Portuguese · You must be customer focused with excellent telephone manners · Self-motivated, organised, professional, and conscientious · Good numeracy and problem-solving skills · Able to work under pressure and demonstrate a flexible approach to working hours · Previous knowledge of the main Microsoft Office tools Outlook, Word, Excel, and PowerPoint About The Benefits · Working 9.00am to 6.00pm Monday to Friday Some flexibility on hours is potential · 33 days holiday inclusive of bank holidays · Life assurance · Contributory pension scheme 5% To Apply If this sounds like a role you will LOVE, please send your CV to us today! We aim to respond to all successful applications within 2 days. If you havent been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website. Required skills

Keyskills :
Brazilian Ptuguese Speaker