London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Chatham |
Education | Not Mentioned |
Salary | £45,000 - £52,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
About the team: The Quality Controls and Assurance Team is responsible for carrying out quality control testing and call monitoring across UK and OSBI Savings, Mortgage, Originations and Collections teams. They provide feedback, make suggestions for improvements and in some cases implement improvements.About us: At OneSavings Bank, were proud to be an award-winning bank, with great customer satisfaction scores.We began trading as a bank in 2011 and were admitted to the main market of the London Stock Exchange in 2014, joining the FTSE 250 in June 2015. So weve had a really strong start and thats because we have great people, great products and a deep understanding of our markets.In the simplest terms, were a specialist lender which is supported by our stable retail savings franchise, who has over 150 years of heritage behind them (Kent Reliance).OneSavings Bank Plc acquired Charter Court Financial Services Group Plc (CCFS) and its subsidiary businesses on 4 October 2019. They have three complementary brands: Charter Savings Bank; Precise Mortgages; Exact Mortgage Experts.What you will be doing: The key purpose of this role is to manage the Operational Quality Control and Assurance teams based in Chatham and India, ensuring effective delivery on the 1st line of defence oversight and governance model. In addition to working closely with business areas to implement an effective control model to identify, manage and reduce risk with effective control testing and regular reporting to senior management on testing outcomes, customer journeys and proposed recommendations through reviews.Your responsibilities will include…