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Head of Complaint Operations

Huntress
Job LocationChatham
EducationNot Mentioned
Salary£80,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Head of Complaint OperationsChatham£80,000 + 25% bonusWe are currently seeking an experienced individual in Head of Complaints Operations whos purpose is to drive, lead and oversee the complaint handling and root cause in the complaint function. You will be responsible for ensuring the group has effectiveprocesses and overseeing to identify, investigate, respond and report on customer complaints across the organisation, and driving complaint reduction through investigation of root cause.In this role you will work closely with all areas of the business and third parties in leading, driving and optimising complaint handling while working within a controlled environment ensuring all documentation and governance standards are in place.Experience requirements -

  • Extensive experience within a similar role
  • Experience in operations management
  • Knowledge on effective root cause analysis is essential
We are keen to speak to potential candidates asap regarding the role, so if this is of interest to you, APPLY NOW with your up-to-date for immediate consideration!Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgroundsand will ensure measures are met when required, to allow a fair process throughout.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Keyskills :
head of customer relationshead of complaint operations

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