Guest Relations Manager

Job Description

Role: Guest Relations Manager Location: BridportEmployer: Luxury Wellness ResortSalary: up to £30,000 per annumPlatinum Recruitment is working in partnership with an exciting and ambitious Luxury Wellness Resort in Bridport (West Dorset) who are looking for a Guest Relations Manager to join their growing management team.Whats in it for youAs Guest Relations Manager you will be responsible for ensuring that guests have a truly unforgettable experience whilst at the retreat; this will be a varied role where you will be able to show your flare for hospitality and be the face of the operation,leaving a lasting positive memory for all guests.Responsibilities will include leading and defining the processes for the Guest Relations team to follow; this will cover check in/check out processes, organising guest activities and giving exceptional service throughout their stay.

• Lead and manage the guest relations team to deliver exceptional service to all guests
• Develop and define guest relations processes, building your Story of Service with the Senior Management Team
• Work collaboratively with the Senior Management Team and other Heads of Departments to ensure operational success
• Manage guest check ins and check out, including payments and billing
• Lead and organise guest activities such as vineyard tours, farm tours, banquets, and spa activities
• Be on hand to deal with Health & Safety/Fire Safety procedures in the absence of the senior management team

Package

• Up to £30,000 per annum (depending on experience)
• Opportunities to achieve a 10% bonus with agreed KPIs
• 37.5 hour working week
• Optional health insurance and wellness package

Why choose our ClientOur client is developing a truly unique experience for their customers where they can experience everything from fine dining with a team of personal chefs, to a self-catered escape from everyday life surrounded by nature (and everything that comes with it).Customers will be able to spend their time unwinding in their own way whether that be Yoga, a Vineyard tour or simply a remote walk in the wilderness.Whats involvedOur client is building something special; a Luxury Wellness Resort spanning one hundred acres of working farmland in the picturesque location of Bridport, boasting their own vineyard, livestock, and wellness products. As Guest Relations Manager you will beresponsible for looking after guests and tending to their needs so they can really relax and enjoy their stay. You will be the friendly face of the operation and will be able to lead a team of Guest Relations/FOH professionals in providing exceptional hospitalityservice.The role will allow you to develop your own Story of Service working with the other Heads of Department to ensure no stone is left unturned. This is a great opportunity for an experienced Guest Relations or Front of House Manager to step in and build abrand new department.Sound like the role for youThen we would love to hear from you!Click Apply Now and one of the team will be in touch to discuss this Guest Relations Manager role in Bridport.Dont forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation.Consultant: Dan Linehan Job Number: DL928273 / INDCAREJob Role: Guest Relations Manager Location: BridportPlatinum Recruitment is acting as an Employment Agency in relation to this vacancy.