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Job Location | Chadderton |
Education | Not Mentioned |
Salary | 19,000 - 28,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
" data-test-description=""> Position: IT Business Analyst & Hardware TechnicianBased: IT Department - Oldham, Manchester (then Ashton in the new year)Working hours: Full time, Monday-FridayLocation: Oldham - please note, role is fully office basedContract: PermSalary: £19,000 - £28,000 - dependent on experienceAbout the companyA leading provider of business services and workplace solutions - direct to end users and via the wholesale channel.Our brands have been trusted supply chain partners for businesses across the UK & Ireland, large and small, for over 130 years. Through a consolidated range of business solutions, we help companies control costs, drive efficiency and improve productivity.With over 100,000 products, including the 5 starTM product brand, we provide one of the UKs most extensive portfolio of productsKey responsibilities Staff the Service Desk telephone line during core business hours. Be the initial response for all IT related requests into the Service Desk. Triage calls not automatically allocated an SLA within the Service Desk. Investigate and solve all IT requests that come into the Service Desk to the best of their ability. Escalate to 3rd line support where there are knowledge gaps within processes or where they cannot solve a call. Manage service desk requests and liaise with external Suppliers on requests that are serviced externally. Also ensure that these requests are solved within SLA and bring failing requests to the attention of the IT Support Manager. Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of resolution Administrate the movement of Company IT hardware within the Service Desk and associated spreadsheet registers. Administrate the allocation and movement of Company IT software and licenses within the Service Desk and associated spreadsheet registers. Where required, document new processes and publish them on the support portal. Schedule automated reports using SP Reports.NET, Crystal Reports Scheduler and SQL Reporting Services Scheduler.About youSkills: