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Membership Process Manager

Morgan Spencer
Job LocationCentral London
EducationNot Mentioned
Salary£50,000 - £52,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Membership Process Manager£50,000 - £52,000Central London (remote/hybrid)My client is a professional trade representative body that provides high end services to their members.Based in the Central London they are established and well known within the professional services arena. I am looking for aMembership Process Manager that has got experience with administration of a large membership database and can manipulate data and integrate new process. This is a role that will be evolved into managing a new database that you will be involvedin from inception to completion. The successful candidates will be experienced within a similar role and have experience of policy and the procedures of a membership organisation.THE ROLE:

  • Ensure relevant processes are documented, understood and applied by team members.
  • Oversee process and procedure development activities and related training activities.
  • Review process performance reporting and data integrity reporting to ensure standards are being met and take appropriate actions if that is not the case.
  • Participate in (CRM) supplier relationship meetings as required to ensure performance expectations are met and variances are escalated and addressed.
  • Manage the annual membership renewals process. Working with the Finance and Marketing teams to deliver a successful process with issues identified at the earliest possible stage and flagged where necessary.
  • Monitor processing of initial enrolment and renewal delegating to Member Services Executives or Administrators as appropriate.
  • Manage the enrolments and renewals process and related relationships for a portfolio of group memberships
THE PERSON
  • Strong CRM background, including reporting and extracting
  • Self-starter and proactive
  • Professional and process driven
  • Previous experience working in a Professional body or Educational institute
Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts. EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, maritalstatus, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.CONFIDENTIALITY: All applications are dealt with in the strictest confidence and will be processed in accordance with the Data Protection Act 1998 Morgan Spencer Limited, registered in England & Wales No: 4254114

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