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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | £23,000 - £26,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Job Title: Service Desk EngineerSalary: £23,000 to £26,000pa (Dependant on experience) Location: Cardiff, South WalesMy client is very well known in the financial market and voted in the top 100 companies to work for. With modern offices in Cardiff which include Games rooms, break out areas, bar areas that are open on Fridays. Work life balance is at the heart of this business, work hard play hard mentality. The role will be team-based and will require network operational monitoring, support of second line tickets and investigating escalations from the Incident & Problem Manager or Service Desk Manager.Key responsibilities:Provide technical support of the following:Server and storage infrastructureAvailability monitoring / report toolsCapacity management & availabilityAD and Office365Troubleshoot and resolve network and desktop/laptop/server problemsDocument resolutions for future reference using IT Service Desk toolsetEnsure that calls assigned to 2nd line are being dealt with and meeting SLAs, by you and your colleaguesKey skills:Using IT Help Desk Software (e.g. Assyst, Remedy)Windows server support (2008 / R2 & 2012/ R2 & 2016 & 2019) including IIS, Process explorer & Event LogsCore Network management, monitoring and reportingExtensive FTP, SFTP DNS, DHCP, TCP/IP experienceGood understanding of firewall rules and proxy configurationActive Directory Management & GPO maintenance across multiple domainsCitrix (XenApp)Exchange (2007, 2010, 2013)/Office 365 configuration and support, including Intune, Compliance & SecurityVMWare Benefits include: Private Healthcare, Pension Plan, Life Assurance, 25 days annual leave plus bank holidays, Wellbeing Programme including: Cycle to work scheme / Quarterly massages / Various fitness classes & gym membership discount, Employee discounts and more.If this role matches your skills & experience and youd like to apply please send an up-to-date CV to or call Aimee on for more information.By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here