Compliance Monitoring Analyst

Job Description

At 118 118 Money, we help people every day. Our innovative personal loans and revolutionary credit cards have been game changers in the UK financial services space, giving folks access to the affordable credit that we believe they deserve. Our customersare at the heart of everything we do and we are continually looking for ways to do things better — that’s where you come in!Based in our central Cardiff office, with hybrid working available, this is an exciting and challenging position for a highly motivated, customer focused and confident individual who is looking to be part of a fast growing financial services business.Job purpose:The main objective of the Compliance Monitoring Analyst is to support all aspects of second line of defence’ compliance including thematic review work, compliance monitoring and interfacing with the business.What you’ll be doing

• You will play a supporting role in the day-to-day running of the Compliance Quality Assurance function in the Compliance Monitoring Team.
• Carrying out required monitoring reviews within scheduled timescales.
• Producing high quality monitoring reports, suggesting remedial action where required and tracking issues to closure.
• Producing monthly QA MI for the Head of Compliance to review on an on-going basis.
• Providing constructive feedback development points to other business functions to drive a positive compliance culture whilst adhering to regulatory and company guidelines.
• Maintaining detailed knowledge of regulatory requirements from loan or card application stage to account closure focusing on process improvement and monitoring.
• Keeping up-to-date with industry developments in consumer credit.

What you’ll need

• A good understanding of the Consumer Credit Act and its application under FCA and be familiar with the FCA Handbook, particularly the Consumer Credit rules (CONC) and Treating Customers Fairly.
• Financial Services knowledge and experience preferably in a lending environment.
• Knowledge of MI reporting and skilled in the preparation of excel spreadsheets which will produce charts and data for reporting purposes.
• You should have experience of carrying out internal monitoring, producing comprehensive reports and advising on remedial action where necessary, tracking issues to closure.
• Previous experience in a Consumer Credit Compliance environment, with proven experience in a similar compliance role.
• Ability to drive a positive compliance culture.
• Strong working knowledge of Microsoft Office packages.
• Ability to demonstrate ownership and accountability for issues with a high attention to detail.
• An excellent work ethic with a real passion to drive improvement and a proven ability to enhance the internal regulatory framework.
• Strong communication skills, both verbal and written.
• Self-motivated, able to operate independently.
• A calm manner and sensible approach when dealing with difficult situations and highlighting business issues.
• You should be proactive, able to work on your own initiative, juggle competing demands whilst effectively managing your own workload.

What’s in it for you

• A competitive salary
• Company bonus scheme - if the business does well, you should get rewarded for your hard work
• 25 days’ annual leave, (plus bank holidays) increasing to 27 after two years service and 30 after five - your balance starts from day one, so don’t delay and start planning your time off!
• Company pension scheme - we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary
• Eye test - you can claim a freebie each year, or if your needs change
• Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing
• A strong ethos of equality, diversity, and inclusion
• Wide business exposure, in terms of business disciplines, projects and stakeholders
• Direct contribution to business transformation and growth
• Huge learning and career progression opportunities
• Being valued as an individual from our team
• Full training, support and mentoring to develop a successful career in financial services

Like what you’ve heard Great - apply now!As a candidate, we know the interview process can be daunting and it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed and excited by our story so we get to see the best from you. If you needany adjustments made to help you with the interview process, just let us know and we’ll do our best to accommodate them.Following your application, we will want to learn more about you, your motivations, experiences, and values. In turn, you get to learn about our business, our culture, the role and what we can offer you. If you think you’d be great for the role, but don’tnecessarily tick all the boxes, we’d still love to hear from you, so apply today and take the first step towards an exciting future!Equal Opportunity EmployerAt 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyonefairly and to ensure no one is disadvantaged or receives less favourable treatment. We recognise that everyone has different needs and while we can’t accommodate every flexible working request we are more than happy to have a conversation about it.