Residential Development Manager

Job Description

We are seeking a Development Manager to join a large residential complex located in Cardiff bay. The Development Manager will be responsible for overseeing the smooth running of the development, ensuring the front of house services, maintenance, health andsafety and management of the on-site staff.The ideal candidate will have a background in property management or the hotel industry, with a keen eye for detail.Salary: £32,000-£35,000 per annum plus benefitsHours of work: Monday to Friday 9am - 5pmLocation: Cardiff* Adopting a proactive and strategic focus, having overall operational accountability for a development, compliance, health safety and well-being, service excellence and value for money.* Ensuring all employees on site provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.* Being passionate about delivering consistently high standards of customer service,* Delivering effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained. To include building andmaintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate* Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPIs and SLAsare met.* Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.* Effective cost control and review of expenditure and accounts, including assisting with setting service charges and running through accounts together with preparation and presentation of bi-monthly financial summary reports.* Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed time-frames.* Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses* Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given time-frame.* Support with the monitoring and supervision of contractors, carrying out works on and around the development. Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned worksare conducted to a high quality.* Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard.