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Lead Service Engineer

Appcast Enterprise
Job LocationCardiff
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

What you will doYou will work year-round on a single site location in Barry, South Wales, to deliver the preventative maintenance, routine servicing and remedial works in the field associated with site wide Fire Suppression systems including Deluge, Sprinkler and Foam systems.Working as part of a team to assist with servicing site wide fire detection and gas suppression systems. Independently working with Fire Extinguisher servicing, and basic inspections of miscellaneous fire protection products i.e. Fire Doors.The successful candidate will be confident in working on their own as well as part of a team taking direction from their manager and meeting with the requirements of both the customer and the business alike. The ideal candidate will take personal responsibilityfor service delivery, quality and health and safety by acting as a role model to meet and exceed customer expectations as well as advising the customer and business of remedial actions required and potential upgrades.How you will do it

  • Carry out and complete all service works outlined above.
  • Accurately and consistently record timings and all service documentation using provided IPAD and Service software.
  • Drive deficiencies, materials and product sales.
  • Lead and drive a first-class customer service experience.
  • Conform to all QEHS regulations and take part in all training provided as and when needed to meet the businesses requirement for a zero-harm workplace.
  • Responsible for signing up to all RAMS, PPE, Toolbox talks, van audits and accident investigations.
  • Actively take part and assist in driving their continuous improvement of performance, training and development.
  • Actively take part in internal technical audits.
  • Actively be involved in coaching of new apprentices and site visitors.
  • Be a key link between the customer and their Field Line Manager ensuring there is effective communication of works carried out and works required between all parties.
  • Successfully complete and pass enhanced security vetting programs including Disclosure Scotland, enhanced screening and Counter Terrorism Checks as and when needed.
What we look forRequired
  • Experience of working within a service focused business.
  • Full UK driving licence.
  • Experience of working within the fire suppression and protection industry.
  • Good understanding of fire suppression systems and associated field devices.
Preferred
  • Good understanding of Fire Detection systems and the service and maintenance of such.
  • Good understanding of portable Fire Extinguishers and their service and maintenance.
  • Preferred experience of leading teams, coaching and developing staff.
If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary (37.5 hours),travel time paid door to door, overtime rates 1.5/2 times, pension, 33 days paid holiday, company van, employee assistance program, employee referral scheme, discount on Johnson Controls security products including ADT Smart Home plus voluntary schemes forcycle to work, eye care vouchers and holiday purchase.#LI-JB5#LI-onsite

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