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Customer Service Advisor Pensions Helpline

Legal & General
Job LocationCardiff
EducationNot Mentioned
Salary£19,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

These are great opportunities to join our growing team as a Customer Service Advisor in our Pensions Business . Were looking for people who are passionate to support our customers with their enquiries and requests and in return for your dedication well support you in developing your strengths and career aspirations.We take pride in being there for our customers. We help them deal with whatever life has in store and support them in achieving financial security; and that’s thanks to the talented and dedicated people who work with us. For us, social responsibility’ is not just a buzzword. It defines us and runs through everything we do for our customers and as an employer. And working with us, you’ll get a competitive reward package and have the flexibility and autonomy to deliver your personal, business and career goals.With a team of over 400 people servicing over 2.8 million customers and over 13,000 corporate clients our Workplace DC Pensions business helps people plan and save for their retirement. Our vision is to be recognised through market leading customer engagement and digital innovation as the expert in helping customers achieve their long term saving goals and to be their employer’s partner of choice.We’re a trusting, enthusiastic and commercially ambitious business who really care about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.What youll be doing

  • Provide a range of telephone and web-based services to a customer population. Youll be able to adapt your communication to suit the needs of the customer and ensure they fully undertand the of Workplace Savings products and propositions.
  • Provide factual information to customers for them to manage and plan for their retirement. This will include discussions with customers on their investment fund options and risk profiles.
  • Identify customer issues that require escalation (including early resolution complaints) and action promptly, recording customer information as appropriate to ensure that the customer experience is maximised and the Workplace Savings brand is enhanced.
  • Record accurate information to reduce the volume on non-value calls.
  • Complete Financial Crime protocols to the required standard.
    • What were looking for
  • Previous experience working in a customer service environment, (ideally in a call centre environment) and a real willingness to help customers with simple or complex queries is essential.
  • An interest in working in a Financial Services organisation, and a long term goal of obtaining qualifications in Financial Services.
  • An ability to adapt communication style to the individual and to build rapport.
  • Demonstrate time management & organisation skills to effectively manage own workload.
  • Good awareness of the Financial Service Market and key competitors.
  • Proven ability to work under pressure, whilst maintaining quality & regulatory standards.
  • Proven ability to make decisions based on evaluation of risks and using available information.
  • Working knowledge of complaint handling processes.
    • Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products, your hard work will be rewarded when you join us.Hours are 35 per week , Monday - Friday 8.30am -7pm worked on a rotational shift basis; and normally every sixth Saturday morning 9am - 12pm.We look forward to receiving your application Required skills
  • Collaboration
  • Communication Skills
  • Customer Service

    • Keyskills :
    Collabation Communication Skills Customer Service

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