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Customer Operations Manager

Brite Recruitment Ltd
Job LocationCardiff
EducationNot Mentioned
Salary£50,000 - £60,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

CUSTOMER OPERATIONS MANAGERCARDIFF£50,000 + £5,000 bonus + Car AllowanceAre you a strong manager, that exudes confidence, and has a passion for delivering an exceptional level of customer serviceThen this could be the role for you!A worldwide distributor of products, services and supplies for the healthcare sector is looking for a Customer Operations Manager to join their team. You will be responsible for managing the customer service team, through a team leader structure, ensuring an excellent level of service is provided, and play a key role in the growth and developmentof the business.BENEFITSNot only does the role have a competitive salary, 25 days of holiday a year with the option to buy more, but the company also offers life insurance, a cycle to work scheme, subsidised gym membership, employee discounts, health and wellbeing support and muchmore.RESPONSIBILITIESAs a Customer Operations Manager your key duties will include:

  • Managing, training, and coaching the customer service team to ensure a high-quality service
  • Monitoring the performance, metrics, benchmarks, product liability issues, and implementing improvements
  • Measuring performance by analysing data reports and trends, ensuring all KPIs are met
  • Adhering to policies, procedures and health and safety legislation
  • Tracking and managing the engagement metrics and strategy
  • Monitoring complaint oversight and resolutions
  • Identifying and implementing service and business improvements
REQUIREMENTSTo be considered for the role of Customer Operations Manager you must have:
  • Demonstratable management experience in a customer focused environment, i.e., Call Centres, Health and Social Care, Retail, the Service Sector etc.
  • Experienced managing Managers
  • Strong people management, focused on coaching and developing teams
  • Excellent communication skills, both written and verbal
  • Strong leadership, motivation, and support skills
  • Great organisation, time management and project planning skills
NEXT STEPSSo, if you possess a passion for design, and are interested in becoming a Customer Operations Manager, then apply with your CV today. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you arent contacted within 7 days, please assume your application was not selected.Why miss out Apply now!Required skills
  • Customer Service
  • Management

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