Business Support Apprentice

Job Description

Title:Business Support ApprenticeLocation: Home based with access to CardiffWorking Week:37.5 hours per week, MondayFriday, 09:0017:30Salary:Up to £12,000 per annum plus benefits & 25 days annual leaveApprenticeship Qualification:L2 Business AdminExpected Apprenticeship Duration:18 -24 monthsAbout the roleHere at Serco, we are looking for an Business Support Apprentice tojoin us working within Sercos Employer Engagement team delivering the Restart Scheme. Youll provide administrative and organisational support to the team as well as providing support to Restartparticipants and the Employers they work with via telephone, email, and face to face.As our new Communications Apprentice, you will be required to undertake a number of tasks within the department. This is the perfect opportunity for someone who has a willingness to learn and develop their administrative skills.Key accountabilities:To deliver consistently high levels of customer service when communicating with participants, Employers, and our supply chain partners.To provide an exemplary first impression in this client facing roleManage Employer relationships to a high standard, Data capture accurately and manage the database.Provide feedback to our supply chain partners in a timely manner.Day-to-day email and phone contact with participants, employers, and supply chain partnersResolving issuesContributing to team responsibilities including writing job specifications, screening participants, supporting on events, training courses, and completing tracker formsUndertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.About youWe are looking for someone with excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy. YouGCSE Grade C or 4 under the new grading system in Maths and English (or acceptable equivalent) or L2 Functional Skills.Ability to communicate ideas and concepts effectively.Experience of use with Microsoft Officeincluding Word, Excel and PowerPoint.Concise and clear writing skillsAn interest in design and computing.A natural problem solver, with an enthusiastic attitude.A team player.Things to considerIt is essential that you can travel daily to Cardiff at times for work.You are required to complete assessments as part if the recruitment process.#sercoapAbout SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public servicesaround the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.ApplyPlease click on the apply button to be taken to our careers websiteSerco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help withyour application please contact .We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for ourcandidates. Were a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.