Customer Service Advisor

Job Description

Job Title: Customer Service AdvisorLocation: Cardiff Gate Business Park , CardiffStarting Salary: £19,249Permanent | Full Time Hours | 37 hours per weekShift patterns: 37 hours per week, hours will be on a 12-week rolling shift pattern meaning you will be able to plan your personal life around your shifts. This will include a mix of late shifts, mid and early shifts plus alternative Saturdays and Sundays. We are open 8am to 8.15pm Monday to Friday, 8am - 6.15pm Saturday, and 9am - 5pm Sunday.Our Role Your responsibilities will include taking a variety of interesting and challenging calls, some of which include making various changes to our customers accounts and answering complex queries whilst keeping to a first call resolution.Your Skills and Experience Youll be adaptable to change as this is key to your success as well as the growth of our business. Youll think on your feet, listen to our customers, display empathy and ensuring you meet the customers expectation.Youll work individually, as well as being part of a larger team where youll be encourage to share your ideas. Its fast-paced environment to work in but youll thrive on the constant activity and always do your best for the customer.Our TeamWe have many supporting teams across Cardiff, Cumbernauld, Havant and Perth with different business areas working together.We have a unique culture where we value everyone; our front-line staff that deal directly with our customers have a vital role in the business. We will train and support you throughout your journey to enhance and develop your existing skills. Many of our leaders began their careers in the role you are applying for today.Our CompanyHere at OVO Energy Services we pride ourselves on delivering excellent customer service and stand by our core values making us a great place to work, which is what makes us one of the biggest energy competitors out there. Were not just an energy company, were here to listen and provide an excellent range of products and services, as well as saving you money where we can. If you are resilient, hard-working and are all about treating customers fairly then you could be what SSE are looking for.Our BenefitsWe have an excellent benefits package as part of our offering. Heres a few highlights;- 34 days paid holiday- Childcare vouchers- Gym discounts- Discounted health cover- Travel Season Ticket Loans- Group Pension Plan- One day paid volunteering- Tailored internal development opportunitiesNext StepsJust click the Apply button to submit your application, it doesnt take long.This vacancy is open to internal and external candidates If youre internal, please notify your line manager before you submit your application. If youre successful, well conduct some pre-employment checks. For more information about this role, or to discuss any adjustments you require to submit your application please get in touch viaThis vacancy is for OVO Energy Services, previously known as SSE Energy Services.