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| Job Location | Camden Town |
| Education | Not Mentioned |
| Salary | £45,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Senior Tenancy and Leasehold Manager needed for Housing Association based inCamden.- Hybrid working, 3 days in our Camden office and 2 days at home- £45,000 per annum- Full JD and Benefits will be provided on interestWhat you will need to succeedA strong background in the social housing sectorExperience of successfully leading a teamHigh level knowledge of statutory, legal and contractual framework around tenancy, homeowner and shared owners’ management.Experience of resolving residents’ queries for either homeowners or tenants or bothProven experience dealing with complex queries and challenging individuals in a constructive and effective way.Experience working within tight statutory constraints in a high-pressure environment.Ability to build excellent relationships across the business with all relevant stakeholders.An excellent standard of numeracy and literacy.Excellent customer care and communication skills both oral and written.Responsibilities will include:Managing 5 patch based Housing officers in the Resident Management team.Being responsible for dealing with any queries from residents on a particular neighbourhood area from all leaseholders, shared owners and social tenants that are too complex to handle in the Customer Service Centre.Assessing and resolving a wide range of complex enquiries in accordance with established processes, procedures and policies with the objective of providing an outstanding customer experience. This includes, but is not limited to, permissions, licences, subletting,assignments, tenancy visits, tenancy checks, general queries.Carrying out any home visits, site visits or office appointments to meet residents as required by any policy or process or agreed by the manager.Be a visible presence on the neighbourhood patch working alongside colleagues from Property Management too.Line management which will include regular 121’s, supervision and training.If youd like to Apply please send me an up to date CV and Covering Letter