UX Designer - Continuous Improvement

Job Description

UX DesignerContinuous Improvement FTC - 24 months London Office Base with Hybrid Working£52,500.00 circaYou will have the opportunity to influence lasting behavioural change, helping people develop better money habits with persuasive design best practice. Our team is growing fast, we are keen to recruit a UX Designer that is passionate about allour customers (1000s per day).Your role will be key to translating data insights and market research to enhance design and improve the customer journey.Working as the UX Designer you will support the product managers and be fully responsible for the continuous improvement of our consumer facing website, MoneyHelper.org.uk.You will be responsible for collecting and analysing information on the sites performance and reporting it to the wider team. You will use this information to identify and prioritise areas for improvement in line with our organisational strategy.You will also help plan programmes of work to address the areas youve identified and work with a cross-functional team to execute the plan, including doing discovery research, designing solutions, testing the designs, and monitoring them once live to evaluatetheir success.The Role;Our UX Designer will have a key focus on continuous improvement. The main areas of responsibility for this role:

• To be the voice of our website users, championing their interests and perspectives across the organisation.
• Analyse customer feedback channels such as on-site surveys, feedback forms, and analytics to evaluate customer satisfaction and outcomes amongst people who used MoneyHelper.org.uk
• Work with journey managers, proposition managers, lead UX designers and other colleagues to define KPIs and measure the success of our website against them.
• Present customer insights to the wider business to improve our understanding of customer behaviour and website performance.
• Use these insights to identify and prioritise areas for improvement.
• Plan and lead qualitative and quantitative research to fill gaps in our understanding.
• Build prototypes for testing and review.
• Work with colleagues in propositions and operations to ensure our website supports and works seamlessly with our other guidance channels such as telephone, social media and webchat.

Skills and Experience Required;It is essential our UX Designer demonstrates the following skills and understanding;

• Have previous experience working as a UX designer or comparable experience in a related discipline such as marketing, customer research, or product management.
• We dont require a portfolio, but wed love to see one if you have it. As you will be supporting the continuous improvement of an existing website, examples you of drawing insights from analytics, customer feedback, customer support requests or customer-facingstaff and converting those into improvements are of especial interest.
• Demonstrate significant experience championing the interests of customers across disciplines, departments and organisational levels.
• Confident and comfortable with presenting qualitative and quantitative research results and insights to diverse audiences.
• Experience monitoring, analysing and communicating customer feedback on websites.
• Experience of working in a user-focused, Agile, multiple product team environment.
• Experience working effectively and efficiently across multiple projects with multiple stakeholders in a complex, matrix organisation.
• Comfortable working in the open to involve the full team in the design process.
• Experience of working with Axure, Figma, Miro, Adobe Creative Cloud or equivalent tools.
• Experience working with user-focussed, content rich, public sector websites.
• Have excellent organisational, communication and interpersonal skills.

Benefits;Working for MaPS; At the heart of the Money and Pensions Service are our valuescaring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other.Were not only looking for the best people to come and work for us, but we need people who align themselves to our values.Caring. We care about our colleagues and people whose lives we are here to transform.Connecting. We will transform lives through our ability to make positive connections.Transforming. We are committed to transforming lives and make a positive societal impact.We help peopleparticularly those most in needto improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advicethroughout their lives, however and whenever they need it.By fostering our values, we are very proud of the inclusive working environment that we have created. We are committed to attracting people of all backgrounds, we want our colleagues to reflect our customers and the people we assist.What Money and Pensions Service can offer you

Generous annual holidays; 30 days plus BHs

Flexible hours and hybrid working (1-2 days/week in the office on average, core hours 113)

Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)

Interest-free loan to help you buy season tickets for buses and trains

Cycle to work Scheme

Contribution to eye tests & flu jabs

Life assurance scheme

Give as you earn scheme

Employee assistance programme (EAP)

PAM Assist and PAM Life scheme (Wellbeing)

Enhanced family and sick payPaid...