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Technical Support Engineer - Tier 2 Development

Haylock Chase
Job LocationCamden (London Borough)
EducationNot Mentioned
Salary43,295 - 60,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are working with a team of smart, passionate people who are revolutionising the way organisations deliver video.Are you passionate about working directly with customers and immediately impacting their success They are looking for an exceptional person to join the global Technical Support team in providing efficient and accurate technical assistance to ensure completecustomer satisfaction!Job Responsibilities

  • Working directly with customers via phone and email to respond to technical issues
  • Providing escalated technical and triage support for other team members
  • Actively contributing to our online community and knowledge database for up-to-date customer information and solutions
  • Working closely with our Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements
Qualifications/Experience
  • College degree (CS degree preferred)
  • 3+ years work experience in online technical problem solving.
  • 3+ years work experience in online technical problem solving.
  • Proven analytical / problem solving ability.
  • Ability to communicate technical concepts clearly and effectively, both written and oral.
  • Demonstrated ability to lead and manage initiatives to completion.
  • Proven ability to work with the team to quickly and calmly resolve technical issues.
  • Solid understanding of internet technologies including browsers, networking, firewalls & proxy servers
  • Strong technology background with a comprehensive knowledge of Internet, Mobile and Digital Online Media technologies such as networking, servers, etc
  • Strong familiarity and working knowledge in JavaScript, HTML, XML and CSS
If interested then please contact one of the team of please feel free to apply!

Keyskills :
HTMLJavaScriptXML and CSS

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