Support Officer - Camden

Job Description

At One Housing, we dont only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life.Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centresand outreach) and our customers support needs can include psychosis, forensic and personality disorders.Join our Mental Health team as a Support OfficerWe have spent the last 10 years designing our services to be fully psychologically informed. Most of our services have specialist therapeutic input and colleagues have access to specialised mental health training delivered by MH professionals. All our servicesprovide regular reflective practice spaces to our colleagues to formulate complex cases and find constructive ways forward. All these measures make us the ideal partner for NHS trusts across London with whom we deliver several integrated services.We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and senseof self achievement.We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues.Were an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.The roleWe have a fantastic opportunity for someone to join us in the position of Support Officer in London. Your responsibilities will include:

• Work on a rota basis, including out of office hours where necessary
• Comply with all relevant policies & procedures, including but not limited to: Safeguarding, Health & Safety, Customer Care, Equality & Diversity, the Code of Conduct etc.
• Carry out assessment to identify and prioritise needs
• Use SMART goal planning to provide needs led holistic support
• Develop and maintain positive links with key stakeholders
• Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
• Where required observe customers taking their medication & ensure appropriate records are maintained
• Ensure that the service complies with One Housings standing orders & financial regulations
• Adhere to One Housings confidentiality policies
• Provide a comprehensive support planning service to customers in line with the departments policies, procedures and approach
• Ensure customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation
• Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies including on the MPS IT system
• Make full use of IT & other technologies for appropriate tasks, including the use of word processing, spreadsheets, email etc.
• Where appropriate, complete all tasks to meet targets towards minimising voids
• In accommodation based services, liaise closely with the Housing Management Team to identify problems with Housing Benefit payments, review rent collection and address other tenancy-related matters
• Support customers to develop the necessary skills to live independently, and to access training, education and work. Within CQC registered services, participate in planning and undertake care activities, including personal care
• In CQC registered services, Support Officers will be required to undertake some caring responsibilities, including potentially personal care

What you will need succeedWe are looking for someone who believes in working together as part of a team, w...