Service Charge Analyst

Job Description

One of the largest housing association based in London are looking to recruit two Service Charge Analysts, on a permanent basis and on a 11-month fixed term contract. The role is full time, Monday to Friday, 36 hours per week. The role will be workfrom home (until further notice) once things start opening the role will be hybrid working 1-2 days in the office.The role:The role will sit with the Customer Services team and play a central role in achieving the organisational vision. The teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management.Often acting as a first point of contact for our customers we prize our accountability, empathy and a genuine desire to be helpful and informative.Key responsibilities:

• Responsible for the accurate calculation, construction and issue of all service charges, including both annual revenue charges and major works charges for properties in the portfolio management, working with other departments to achieve this.
• Responsible for the accurate calculation and issue of all rents in the portfolio working as required with other departments to achieve this.
• Responsible for the makeup of service charge and rent setting.
• Responsible for the reconciliation of invoices.
• Responsible for actualising end of year accounts. Both Financial and calendar year.
• Responsible for dealing with customers directly, responding to customer enquiries via phone email and email.
• To advise understand lease terms, statutory measures and policies relevant to the shared ownership and leasehold properties and its charges.
• To ensure efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries, including First Tier Tribunal (Property Chamber) work and attendance.
• To maximise income to the service and organisation by maximising levels of cost capture when calculating service charges.

The offer (perks)The housing association benefits offer you an array of perks designed with your wellbeing in mind.

• Competitive Salary: £30-35,000k per annum
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Well done! With our colleague recognition programme you will know when youve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• Were here for you. Our employee assistance programme offers counselling and support for you and your family 24/7
• Stay book smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years continuous service.

Due to the nature of the role, applicants as a minimum must have relevant experience with transferable skills to carry out the role. If you have the required experience and skill set apply now for immediate consideration!

Keyskills :
Customer ServiceRent CollectionHousing Associations