Lead User Experience Designer

Job Description

About the roleThe Lead User Experience Designers will be responsible for leading collaborative digital designs via workshops, review meetings and user critiques across multi-functional tech teamsKey responsibilitiesAs the Lead UX Designer you will be responsible for the following areas:

• Be consistent at developing, championing and being the guardian of the UX process across the business and providing insight and best practice to colleagues across the business.
• Work with digital-savvy pension guidance colleagues to shape and communicate the user experience vision across digital channels.
• Work with our Product and Delivery managers to improve and refine our Agile / Lean approach and processes.
• Work with Business Analysts to gather and translate business requirements into consistent and engaging digital experiences.
• Develop working prototypes of concepts and designs for testing and review.
• Facilitate the customer testing sessions and communicating the results to the product team and wider business.
• Using analytics, usability testing and internal / external research to inform outputs.
• Conducting user experience audits and heuristic evaluations.
• Create a lean UI (User Interface) and UX documentation and assets including sketches, wireframes, low and high- fidelity prototypes, sitemaps & specification documents, as necessary.
• Acting as the quality assurance lead for all UI and UX work.
• Help to establish MaPS as a leader in experience design.

Essential skills and experienceAs a Lead User Experience Designer for MaPS, the following skills and experience are helpful:

• You will already be working as a UX designer either agency side or within a complex or highly regulated organisation.

• Demonstrate a natural flair for being user focused and have the ability to champion UX practices across the business.

• Experience of working with Axure / Figma / Miro / Adobe Creative Cloud or equivalent tools.

• Have a good understanding of cognitive behaviour and behavioural science design techniques.
• Experience with mobile-first, responsive site design.
• Experience with accessibility to WCAG 2.1 Level AA standard.
• A basic understanding of accessible front-end development across multiple browsers to inform high quality, implementable solutions.
• Experience of working with content rich and/or data-intensive websites, ideally for a consumer audience.

• Excellent organisational, communication and interpersonal skills to facilitate collaboration, ideally have been working in agile environment and partnering with multiple digital product teams.

We value people who can bring new perspectives to our teams and encourage you to apply even if you dont have all of these.We dont require a portfolio, but if you have one, wed love to see it. You will be leading the design of a product aiming to make complicated financial information actionable for the audience, so we are especially interested in examples where you have presenteddifficult information in a way that makes it engaging and understandable to non-experts.If you dont have a portfolio, upon application we will ask for a short (approximately 500 words or less) statement highlighting specific projects or experiences to illustrate your suitability for this role.Working for MaPSWorking for MaPSWe help people, particularly those most in need, improve their financial wellbeing and build a better, more confident future by accessing high-quality money and pensions guidance or debt advice when it suits them, how it suits them.At the heart of the Money and Pensions Service (MaPS) are our values:

• Caring: We care about our colleagues and people whose lives we are here to transform.
• Connecting: We will transform lives through our ability to make positive connections.
• Transforming: We are committed to transforming lives and make a positive societal impact.

These values permeate our work, our business relationships and the way we work with each other. Were looking for great people whose values align with ours.We are proud of our inclusive working environment. We are committed to attracting people from all backgrounds, so our colleagues reflect the people we help.What Money and Pensions Service can offer you

• 30 days holiday
• Flexible hours and hybrid working (1-2 days/week in the office on average, core hours 113)
• Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan to help you buy season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Job reference numberMaPS 00162Working for MaPSWorking for MaPSWe help people, particularly those most in need, improve their financial wellbeing and build a better, more confident future by accessing high-quality money and pensions guidance or debt advice when it suits them, how it suits them.At the heart of the Money and Pensions Service (MaPS) are our values:

Caring: We care about our colleagues and people whose lives we are here to transform.

Connecting: We will transform lives through our ability to make positive connections.Transforming: We are committed to transforming lives and make a positive societal...