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IT Infrastructure Engineer

REED Talent Solutions
Job LocationCamden (London Borough)
EducationNot Mentioned
Salary£44,000 - £48,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

IT Infrastructure EngineerWe are One Housing, and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.Our IT team is friendly, and we love what we do. We are passionate about the high-quality support we provide.We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.Join our I.T. Team as a IT Infrastructure EngineerSmooth-running, dependable systems are essential to any modern and flexible organisation. This is particularly so for One Housing. With our various departments, locations, and diverse services, our I.T. specialists encounter a broad range of changing requirements and fresh challenges.We offer the opportunity to put your problem-solving skills and technical knowledge to fantastic use, in support of an organisation with a social purpose and strong values.We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.The roleWe have a fantastic opportunity for someone to join us in the position of IT Infrastructure Engineer based in Camden. Your responsibilities will include:

  • Reporting to the IT Infrastructure Manager, you will be responsible for designing, building, configuring, maintaining and developing One Housing’s IT Infrastructure; including but not limited to: servers (including virtual servers), routers, switches, data communication lines, operating systems, databases, storage systems, telephony and other types of systems utilised by One Housing.
    • The role is primarily project-based assisting as a project resource, implementing the various IT Infrastructure related projects which are assigned via the project management team. A large part of the role is to provide infrastructure support to all One Housing staff as required and ensure that the IT Infrastructure is secure, reliable and available to meet operational needs and to minimise disruption to staff during core working hours. Core systems and data are protected by current disaster recovery procedures and are routinely tested to ensure data is recoverable in the event of a disaster.What you will need to succeedWe are looking for someone who believes in working together as part of a team, who shares our values and whodemonstrates a friendly, positive demeanour. The successful candidate will:
  • Design, build, configure, maintain and develop One Housing’s IT Infrastructure as directed by the IT Infrastructure Manager, IT Operations Director and Chief Information Officer
  • Pro-actively manage the network monitoring solutions and other manual based controls to ensure the network is operating as intended. Administer patch management, anti-virus and web filtering. Administer and maintain the VOIP telephony system. Assist with troubleshooting, systems backups and archiving carried out by the IT Service Desk. Perform complex troubleshooting, backup, archiving, and disaster recovery
  • Assist in the design, implementation and maintenance of systems, hardware and software. Act as an escalation point for 3rd line Support Analysts. Inform the IT management team of significant issues as appropriate. Understand the nature of One Housing and its strategic vision and aspirations and ensure that your work is always oriented towards supporting these. Provide first class communication in all forms, with proactive notification and feedback to users, customers and management. Use your initiative to create innovative solutions to new or existing requirements.
  • Carry out other duties appropriate to this post as deemed necessary by the IT Infrastructure Manager, IT Operations Director and Chief Information Officer
  • Work flexibly, which may on occasion involve out-of-office business hours including early morning, evenings and weekends
  • Results-focused: able to set high work standards for self and demonstrate drive to meet targets. Customer-orientated: desire and willingness to address the needs of residents and project team members, continually seeking to improve quality and standards of excellence. Communication: able to convey information clearly, accurately and convincingly through speech and/or in writing, using appropriate technologies
  • Teamwork: actively contribute to a working environment in which project team members work co-operatively with each other, accepting collective responsibility. Planning and organisation: able to prioritise, organise and schedule activities and resources to ensure achievement of results within tight deadlines. Respect for all: able to demonstrate awareness of cultural and community diversity and sensitivity to the needs and feelings of other people
  • Responsive to change: receptive to the need for change and adaptable to changing work demands and conditions. Self-motivated and organised. Able to work under pressure and to deadlines. Able to manage time and priorities appropriately. Strong analytical troubleshooting skills. An aptitude for presenting technical information to non-technical staff.
  • Microsoft: Server 2008 – 2016 (AD, DNS, DHCP, GPO…) PowerShell
  • VMware vSphere 6.5 and earlier
  • Cisco: Nexus switches Catalyst switches
  • Microsoft SCCM
  • Antivirus solutions (e.g. Sophos)
  • Backup solutions (e.g. CommVault)
  • Web Proxy and Email Filtering Solutions (e.g. Sophos Web and Email Appliances)
  • Citrix: XenApp 7.18 and previous versions NetScaler
    • The offerOur Life@One benefits offer you an array of perks designed with your wellbeing in mind.
  • Salary: £44,000-£48,000
  • Yourholidays are important to us.Take up to 28 days annual leave plus bankLean travel.Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all...

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