Head of Department

Job Description

Role OverviewOur Head of Departments are responsible for driving forward the lettings business in the local area as well as coaching their team to not only meet but exceed their targets. You must set the working practice standards for the lettings team and ensure youare all up to date with all lettings related legislation and at all times follow our procedures.The role includes the promotion and marketing of the department to not only maintain but also increase the annual turnover and profit margin and the maximising of cross division referral opportunities.Our team is made up of Assistant Manager, 3 Negotiators, Lettings Coordinator, Property Inspector and we also work very closely with our 100+ colleagues in our vibrant head office team who cover amongst things our Tenancy Progression, Client Services, PropertyManagement and Client Account roles.About the Hampstead officeThe Hampstead office has been one of the leading lettings offices in the country.From the moment you step through our doors, youll sense a palpable energy that permeates every corner of our office. Our commitment to creating a great place to work goes beyond the physical space; it extends to our inclusive culture, collaborative mindset, and unwavering support for personal and professional growth.Here, youll find a dedicated team of brilliant minds who are passionate about what they do. We believe that diversity and different perspectives fuel creativity and innovation, which is why we embrace and celebrate individuals from all backgrounds, cultures,and experiences. Everyones unique talents are valued and contribute to our collective success.KeyResponsibilities

• To drive the expansion of the department, maintaining our market leader standing
• To build and expand Savills Lettings business and to be aware of future opportunities that will enable the office to continue to expand
• Carry out property valuations and listing of properties
• To maintain and develop the branches lettings business plan
• To represent the office at HODs meetings
• To promote and maintain internal relations with all other lettings offices as well as the relevant residential teams.
• To actively seek and encourage cross referrals
• To maximise marketing and PR opportunities
• Efficient and timely communication with landlords, tenants and colleagues
• To effectively lead your team creating a proactive and upbeat environment
• To carryout monthly business review meetings and monitor progress against targets
• To identify coaching needs for your team and then arrange/carryout the required training as well as monitoring and keeping up to date their individual development plans and to attend/nominate yourself for appropriate training.
• To keep abreast of National issues and their impact on your office / our business
• Comply with the ARLA Propertymark ways of working, strict Property Ombudsman & RICS ‘Code of Practice’, as well as keeping up to date with all existing and new lettings & estate agency legislation.
• To produce and regularly update relevant reports recording the performance of the department.
• To recruit new staff
• Monitor sickness absences
• To deal with any staff grievance issues raised within the department.
• To ensure your team are aware of the offices Health and Safety issues and monitor the work spaces and environments
• To be aware of all fire procedures for the office and to ensure that staff are kept up to date with current office procedures for emergency evacuations.

Skills, Knowledge and ExperiencePeople management and leadership experience, able to evidence:-

• Proven ability to develop skills and enable personal and professional growth of individuals
• Able to delegate effectively for maximum results
• A motivator, able to create successful team working and individual performance and engagement
• Experience of successful conflict and performance management

Skills and Knowledge:-

• To be ARLA licensed
• The ability to work efficiently under pressure with a flexible approach
• Meticulous attention to detail
• Possesses vision and is able to develop complex strategies and solutions
• Excellent relationship builder to generate business
• Focussed: commits to challenging goals and delivers consistently against these
• Cost management: financial and commercial acumen with excellent planning, budgeting and operational reporting skills
• Continuous improvement: delivers efficiency in addition to effectiveness
• Self-starter, who relishes challenges and strives for the best
• Strong team player: builds relationships and consults with others, quickly establishes trust and credibility
• Robust and prepared to lead from the front
• Diplomatic and challenging with the ability to influence others
• Confident with a positive outlook
• Strong decision maker who gives assurance
• Ethical with strong integrity
• Someone who has innate curiosity and is eager to experiment and push the boundaries of what is possible

Type of Assessment for this role:

• Screening call
• 3 stage interview
• Presentation
• Personality Profile
• Leadership Profile

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